Pets at Home

Client Care Advisor

Pets at Home  •  England, GB (Onsite)  •  14 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

If you love delivering outstanding service, thrive in a busy environment, and enjoy being part of a supportive team, we’d love to welcome you to Epsom Vets for Pets.

This isn’t just a front desk role, you’ll be the heart of the practice, creating positive experiences for pets and their people every single day.

What Your Day Will Look Like

No two days are the same, and that’s exactly how you like it.

  • Be the warm, friendly face greeting clients and their pets
  • Provide exceptional customer service from arrival to departure
  • Act as the vital link between clients and the clinical team
  • Manage bookings, payments, and enquiries confidently
  • Keep the practice running smoothly using our online booking system
  • Offer reassurance, guidance, and support whether celebrating a new puppy visit or comforting a worried owner

Your ability to build strong relationships with clients, pets, and colleagues will be key. We want every client to leave feeling cared for, valued, and confident in their pet’s care.

Our Team

You’ll be joining a dedicated, fun, and hardworking team of:

  • 2 Vets
  • 3 RVNs
  • 2 Student Veterinary Nurses
  • 2 VCAs
  • 2 Receptionists
  • A Practice Manager

All led by Lenesa Govender, our Lead Vet and Practice Owner, who opened the practice in 2016 and brings 18+ years of veterinary experience, much of it in senior roles.

Lenesa is passionate about continuous learning, professional growth, and building meaningful relationships with clients. Our ethos is simple: we treat every pet as if they were our own.

What We’re Looking For

We’re searching for someone who:

  • Has previous experience working in a veterinary practice or receptionist experience
  • Is calm, organised, and thrives in a fast-paced environment
  • Brings energy, enthusiasm, and a genuine love of pets
  • Communicates clearly and confidently
  • Can balance compassion with efficiency
  • Is comfortable using computer systems and managing bookings

Most importantly, you enjoy being busy, helping people, and making a real difference in someone’s day.

The Role

  • Part-time, but can discuss the potential of Full-time
  • 1 in 3 Saturdays on a fair rota basis (although we’re happy to offer additional shifts)
  • A supportive, friendly team environment
  • A growing practice with opportunities to develop

What We Offer

We believe in looking after our team just as well as we look after our patients. In return, you’ll receive:

  • A competitive salary (depending on experience)
  • 20% discount at Vets for Pets, Pets at Home & The Groom Room
  • Access to exclusive discounts and cashback rewards
  • In-house career development opportunities
  • Contributory pension scheme
  • Holiday allowance
  • A welcoming, supportive team culture

Why Epsom?

This is more than just a job, it’s a place where you can grow, feel supported, and genuinely make a difference in the lives of pets and their families.

If you’re passionate about service, love working with pets and people, and want to be part of a team that genuinely supports each other, we’d love to hear from you.

Apply today and join Epsom Vets for Pets!

Location: KT17 1HQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
Social Media