Exciting New Opportunity! Ayr, Irvine & Kilmarnock Vets For Pets
Due to growth and expansion within our practices we are looking for a Client Care Advisor to join our busy team. This is a multi-site position working across our three Ayrshire practices (Ayr, Irvine and Kilmarnock).
This role is working Full Time, 40 hours per week. Including 2 in 4 Saturdays.
If you love delivering excellent service, thrive in a fast-paced environment, and want to be part of an amazing team, this is the role for you! Join us at our friendly Ayrshire practices and make a real difference every day.
A bit about us
We're a close-knit team of 60+ colleagues made up of Veterinary
Surgeons, Registered Veterinary Nurses, Practice Managers and Client Care Advisors, working across our three busy Ayrshire practices.
We genuinely treat each other like family. No two days are ever the same, and while the job can be busy, there's always someone on hand to help when you need it. We work hard, have a laugh together, and celebrate the good days as a team.
Outside of work, we love getting everyone together too, whether it's a team night out, a charity event or a team-building day. We believe a happy team creates the best experience for our clients and their pets.
If you're friendly, approachable, enjoy working with people and want to be part of a supportive team that genuinely enjoys what they do, come and join us, we'd love to welcome you to the team!
Who We Are Looking For
Are you the friendly, energetic, pet-loving superstar we're looking for? Do you love making people smile just as much as you love meeting their four-legged friends? If so, we'd love to hear from you!
As a Client Care Advisor, you'll be the friendly face that welcomes every client through our doors and the important link between our clients and our clinical team. You'll play a huge part in making every visit a positive experience, from greeting clients with a warm smile and answering their questions to taking payments and booking future appointments.
This isn't your average reception role. As a multi-site position across our three Ayrshire practices, no two days are ever the same. One day you'll be helping a worried owner, the next you'll be welcoming excited new puppy owners or supporting one of our busy clinical teams. You'll need to be organised, adaptable and happy to jump into whatever the day brings.
We're looking for someone with a real passion for customer care, who enjoys working in a busy environment and isn't afraid to get stuck in. Most importantly, we want someone with plenty of personality, someone who takes pride in their work, builds lasting relationships with our clients, and brings positive energy to the team every single day.
What you’ll Do
If you're ready to bring your passion, personality and positive attitude to a team that genuinely enjoys what they do, we'd love for you to come and join us.
You'll thrive in this role if you love keeping busy, enjoy helping people and their pets, and take pride in making a real difference to every client who walks through the door.
As this is a multi-site role, you'll be working across our three Ayrshire practices in Ayr, Irvine and Kilmar-nock, so a full UK driving licence and access to your own transport are essential.
Company Benefits :
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
