Job Description

Client Care Advisor

The Client Care Advisor acts as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL’s products and flexibly address clients’ needs by collaborating with various internal stakeholders (i.e., boutique staff and functional teams). The role also involves supporting seasonal outbound outreach initiatives, proactively reaching out to clients during key periods to share updates, exclusive offers, or invitations in alignment with CHANEL’s service standards.

What Impact you can create at CHANEL

• Act as the first line of contact in addressing clients’ queries and needs; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.

• Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.

• Demonstrate sound understanding and knowledge of CHANEL’s products and services to address general queries.

• Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, and personalized assistance.

• Ensure clear and complete handover or escalation of cases from Customer Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.

• Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaigns).

• Support seasonal outbound outreach initiatives by proactively reaching out to clients during key periods.

You are energised by

• Collaborating with a dedicated team in a fast-paced retail environment.

• Leading and delivering impacts by your expert and support to the brand and the clients.

What you will bring

• A university degree in a related field.

• Demonstrated customer care experience and the ability to proactively address clients’ needs and resolve issues.

• Previous experience in customer service, call centre, or client experience roles, preferably within the retail or hospitality industry.

• Very good interpersonal skills, with the ability to engage customers and build strong relationships internally and externally.

• Proficiency in both Thai and English communication (spoken and written) is key; a TOEIC score of 700 or above will be highly advantageous.

• A positive attitude, empathy, and resilience when addressing clients’ queries and needs.

• Possesses a ‘growth mindset’ and is self-motivated; willingness to reflect and embrace continuous self-improvement and development.

What CHANEL can offer you

• The opportunity to work with one of the world's most iconic luxury brands, renowned for its heritage and innovation.

• Ongoing training and development to enhance your skills and knowledge.

• A supportive team environment where your contributions are valued.

• Competitive compensation and benefits package.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.