Pets at Home

Client Care Advisor

Pets at Home  •  Onsite  •  3 hours ago
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Job Description

If you enjoy delivering exceptional service and working as part of a team, we have the perfect opportunity for you at our Cheltenham practice.

What your day will look like:

  • Provide outstanding service to clients while ensuring the best care for their pets, acting as the vital link between clients and the clinical team.
  • Build strong relationships with clients, their pets, and your colleagues to create a welcoming and supportive environment.
  • Ensure every client leaves the practice satisfied, confident they’ve received exceptional care, and looking forward to their next visit.
  • Greet clients warmly, offer guidance and support, and manage payments and future bookings with confidence.
  • Coordinate the smooth running of daily practice routines using our online booking system, so computer literacy is essential.

Role details:

  • Part-time: 27–30 hours per week
  • Shifts between 9am–7pm with a 1-in-4 weekend rota
  • Salary in line with National Minimum Wage

What we’re looking for:

  • Friendly, welcoming, and attentive personality, providing the best possible experience for clients and their pets.
  • Up-to-date knowledge of practice services and the ability to guide clients effectively.
  • Calm under pressure, handling a wide range of situations—from comforting a worried client to celebrating a pet’s first visit.
  • Enthusiastic, driven, and passionate about pets and excellent client service.
  • Ability to work well as part of a team, creating a positive and friendly atmosphere.
  • Previous administration or customer service experience is essential.

In short, you love to be busy, enjoy helping people and their pets, and always strive to make a difference.

Benefits:

  • 20% discount at The Vet Group, Pets at Home, and The Groom Room
  • Access to exclusive discounts and cashback offers
  • In-house career development opportunities
  • Pension and holiday allowance

Location: GL51 9RR

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
Website
petsathome.com
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