Pets at Home

Client Care Advisor

Pets at Home  •  Onsite  •  1 hour ago
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Job Description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Torquay Vets4Pets practice to start as soon as possible.

What your typical day will look like:

Would you like to be part of a dynamic, enthusiastic and caring veterinary team who think that receptionists are one of if not the most important part of our team? Torquay Vets4Pets have an exciting opportunity for a CCA to join their busy practice. Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

The successful candidate will assist with the day-to-day organisation and running of the hospital, ensuring a high level of customer service is delivered at all times and most importantly, help to devise new and innovative ways to drive the practice forward.

The role is for a full time colleague working 40 hours per week with a weekend rota of 1 in 4 weekends (Saturday 0830 - 1400). Applicants looking for part time hours will be considered.
Hourly rate is £12.71

The attributes required:

  • You will bring enthusiasm and drive to your role.
  • Your passion for service is matched with your love of pets.
  • You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
  • Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

The ideal candidate will have:

  • Previous experience in a client services role including finance/accounts responsibility
  • Previous veterinary experience is preferable but not essential
  • Excellent administrative and organisational skills
  • Excellent communication skills
  • Attention to detail
  • Strong focus on delivery exceptional customer service
  • Positive ‘can do’ approach aligned to our core values.

Benefits:

We offer private medical insurance, robust pension schemes, comprehensive sickness benefits as well as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, and holiday allowance.

Location: TQ2 7PY

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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