Pets at Home

Client Care Advisor

Pets at Home  •  £12.81/hr  •  Onsite  •  1 hour ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Client Care Assistant (part-time) £12.81 p/h

Looking to start a career in veterinary practice? Already work in practice and fancy a change?

We are looking for a friendly Client Care Assistant to join our reception team in our locally owned small animal veterinary practice inside Pets at Home, Shrewsbury. This is an ideal role for someone who enjoys working with people, loves animals and is interested in working within a veterinary environment. Experience in veterinary or reception roles is ideal, but for the right individual is not necessary.

The role

In this front-of-house role, you will be based on the reception desk greeting clients and their pets, answering the phone, booking appointments, cleaning, tidying and completing other general and administrative tasks. The overall aim of your role is to help clients and their pets have a positive experience by working together as a team to create a welcoming, positive and friendly atmosphere, while thinking on your feet, being adaptive, flexible and working well as a team to help the practice run smoothly.

You will be working a variety of shifts, totalling around 25 hours in the week including some 8.30am starts and 7pm finishes, plus one in three Saturday mornings. There will also be opportunities to work additional shifts covering holidays and team absence.

What we’re looking for:

  • Reliable and organised
  • Positive can-do attitude
  • Great problem solving, listening and communication skills
  • Friendly, calm and professional manner
  • Enjoy chatting to clients face to face and on the phone, building relationships with regulars.
  • Willingness to learn veterinary practice systems and processes

While experience is preferred, it is not necessary.

The package

  • £12.81 per hour
  • Staff discount at Vets4Pets and Pets at Home
  • Major retailer discount and cashback scheme
  • Opportunity for additional hours covering holidays and team absence
  • Supportive team environment
  • 5 weeks annual leave plus Bank Holidays, rising to 6 weeks with length of service
  • Fully funded courses relevant to role development
  • Cuddles with animals every day at work
  • Plus more

To apply please email your C.V. along with a covering letter to Jonathan and Kat at JVP.Shrewsbury.IS@Vets4Pets.com

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
Social Media