Vets for Pets Worcester is one of the most forward-thinking veterinary practices in the region — named Practice of the Year within the Vets for Pets group (2017) and awarded Best Vets in Worcestershire (2024, 2025). Under the leadership of Head Vet Jonathan Nicol, we've grown enormously over 15 years into a team of 30 people who genuinely care about what they do and the clients they serve.
Our ethos is to help every client get the very best care for their pet, within the reality of their individual circumstances and budget. That starts the moment someone walks through our door or picks up the phone — which is exactly where you come in.
Life at Worcester
We're a team of 30, and we genuinely like each other. We socialise, we celebrate, and we have a growing list of clubs — book club, movie club, craft club, and more. If you like the idea of being part of a team in the fullest sense of the word, you'll feel at home here very quickly.
*We work 8-hour shifts with a paid lunch break and paid overtime — something that's genuinely rare, and something we're proud of. All roles involve 1 in 3 weekends (we're open 7 days a week), and we think that's a fair and sustainable way to work.*
The Role
As a client care advisor, you'll be the warm, welcoming face — and voice — of Vets for Pets Worcester. You'll be the first person our clients meet when they arrive, and often the person they turn to when they're worried about their pet. It's a role that combines organisation, empathy, and great communication in equal measure — and it's a role that genuinely matters.
We're proud members of the British Veterinary Receptionist Association, and we mean it when we say that client care is a career in its own right here — not a stepping stone to something else. We invest in our CCA team just as we invest in our clinical team, because we know that the experience clients have from the very first hello is every bit as important as the care their pets receive. Full training will be provided.
What we’re looking for
You don't need a veterinary background — we'll teach you everything you need to know about the practice side of things. What we can't teach is genuine warmth, a love of people, and the calm, organised approach that keeps a busy practice running smoothly. You'll be someone who finds real satisfaction in delivering excellent service, who communicates brilliantly with all kinds of people, and who takes pride in being the person that clients trust and rely on.
A fondness for animals is, of course, a given — but what really sets the best client care advisors apart is their passion for the client relationship itself. If that sounds like you, we'd love to hear from you.
What we offer
We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
