Job Description

We have an unmissable opportunity for an enthusiastic Client Care Advisor to join our friendly team at Craigleith Vets for Pets. This vacancy is within a well-established practice that offers you the real opportunity for training and career development within the Client Care support team.

The practice is independently run, by father daughter team Chris and Emma, they are supported by a fantastic team, who are committed to delivering an outstanding level of service in the community and through this they have enabled a real “proud to be part of the team” work ethos.

Chris, Emma, and the wider team have a proven history of supporting staff through their personal development.

What we are looking for:

• Your focus will be to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• An ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a visit will make sure that their absolute satisfaction is achieved, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full-time working 40 hours per week offering the right candidate flexible hours to create a role with real work life balance. This will include 1 in 3 weekends.

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits
The role is looking to offer up to £26436.80 per annum (dependant on experience and qualifications)

• Paid lunch break
• CPD allowance
• Contributory pension scheme
• Paid holiday of 5.6 weeks, rising to 6.6 weeks after 2 years of service (pro rata)
• Exclusive group discounts including 30% practice discount and 20% across the Pets at Home Group, High Street
• Retailers and Gym Memberships
• Extra paid day off each year for your Birthday
• Free car parking
• We are an IFSM accredited Silver cat friendly practice
• Member of RCVS Practice Standards
• Overtime can be paid or taken in in lieu

Location: EH4 2LN

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!