Job Description

What success looks like in this role:

What success looks like in this role:

The Client Architectwho is responsible for the end‑to‑end architectural design, assurance, and lifecycle alignment of the End User Productivity and Service Desk (EUPSD) services, ensuring alignment with the organization Enterprise Architecture and long‑term technology strategy.

The role provides authoritative architectural leadership across complex, multi‑vendor environments and acts as a trusted advisor, with formal design authorityfor service changes, contract compliance, and in‑service capability sustainment.

RESPONSIBILITIES:

• Lead and govern the design of enterprise‑scale End User and Service Desk solutionsaligned to the organization Enterprise Architecture Framework.

• Translate business requirements into secure, scalable, and supportable service designs across the full solution lifecycle.

• Provide architectural advice and guidance to the Department and its business units, ensuring alignment with technology strategy and roadmaps.

• Act as design authority for all material service changes, ensuring architectural integrity, contractual compliance, and operational sustainability.

• Collaborate with service partners, product vendors, and other stakeholders to design integrated, enterprise‑level solutions.

• Lead solution architecture engagements, design workshops, and due‑diligence activities.

• Review and assure design standards, quality controls, and test approaches to ensure services meet agreed design and performance outcomes.

• Identify and assess emerging technologies and develop product and service lifecycle roadmaps.

Technical Skills & Capability(EUPSD Aligned)

The role requires strong architectural depth across End User Productivity and Service Desk services, including:

• End User Compute & SOE:Windows SOE architecture (Windows 10/11), Autopilot provisioning, Intune and SCCM, device lifecycle management.

• Identity & Access:Active Directory and hybrid identity (Entra ID), AD modernization, identity‑centric and Zero Trust aligned designs.

• Collaboration & Productivity:Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive), Unified Comms and IP telephony platforms, records and information management integrations.

• Virtual Desktop & Remote Access:Azure Virtual Desktop, secure enclaves, transition from legacy VDI platforms.

• Security & Endpoint Protection:Microsoft Defender, application control, Essential Eight alignment, endpoint security architectures.

• Service Desk Technologies:Omnichannel service desk platforms, self‑service and automation (e.g. SSPR), shift‑left and digital employee experience tooling.

• Automation & AI:Power Automate, Azure Automation, AI‑enabled service desk and productivity capabilities.

You will be successful in this role if you have:

• NV1 Security Clearanceis required for this role.

• Proven experience designing and assuring enterprise‑scale service solutions in large, complex environments.

• Strong ability to translate business needs into technical architectures and services.

• Sound understanding of service delivery management and multi‑vendor service models.

• Exemplary leadership, accountability, and collaboration skills, with a strong service‑excellence mindset.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com US job seekers can find more information about Unisys’ EEO commitment here