Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CLIENT & APPLICATION MANAGER based in India.
This role is an opportunity to become a key point of contact for customers using specialized financial software and data applications. You will provide responsive technical support, investigate application-related questions, and coordinate solutions across internal teams. The position combines customer service, technical understanding, process improvement, and quality management in a collaborative environment. You will help identify recurring issues and turn customer feedback into meaningful product and support improvements. The role requires strong organization and communication skills, particularly when managing multiple priorities and rotational shifts. It is well suited to a customer-focused professional who enjoys learning new technologies and solving problems independently.
Accountabilities
- Provide professional support to customers regarding technical data and application-specific questions, primarily through email.
- Manage customer inquiries efficiently, ensuring responses are accurate, professional, and delivered within appropriate timelines.
- Route complex inquiries to the relevant internal teams and coordinate resolution through to completion.
- Proactively follow up on open customer topics while keeping customer needs and expectations at the center of the support process.
- Maintain accurate documentation of customer inquiries, resolutions, and other support-related information.
- Participate in quality management activities and support frontend testing initiatives.
- Collaborate with the Product Team to improve existing customer support processes, workflows, and service quality.
- Analyze recurring customer issues and contribute recommendations for product, process, and customer-experience improvements.
- Support general administrative and coordination activities related to customer service operations.
- Ensure effective communication, knowledge sharing, and smooth handovers within the team, particularly across different shifts.
- Work independently and effectively in a hybrid or remote environment while maintaining productivity and service quality.
- Adapt to and participate in rotational shift schedules as required.
Requirements
- Bachelor's degree with a minimum three-year full-time program from a recognized university or institution.
- Proven professional experience in Customer Support, preferably within a software, technology, fintech, or financial-services environment.
- Strong technical aptitude and the ability to quickly understand and learn new software applications.
- Strategic thinking and the ability to understand customer requirements and translate them into appropriate actions.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent written and verbal English communication skills, with confidence interacting professionally with customers and internal stakeholders.
- Good working knowledge of Microsoft Office applications.
- Strong organizational and time-management abilities, with the capacity to manage multiple inquiries and competing priorities effectively.
- Strong teamwork and collaboration skills, combined with the ability to work independently with limited supervision.
- Ability to maintain productivity and effective communication while working from home.
- Willingness and flexibility to work rotational shifts.
- Reliable internet connectivity and a suitable home-working environment.
- Affinity with or knowledge of stock markets and financial applications is an advantage.
- Previous experience with financial software, fintech products, or stock market applications is beneficial.
Benefits
- Modern office infrastructure and a professional working environment in Kochi.
- Work-life balance and flexible working arrangements.
- Hybrid/remote working opportunities.
- Potential short-term onsite opportunities in Germany for experienced employees.
- Additional employee benefits, including parental health insurance.
- Opportunity to work with a motivated and collaborative international team.
- Agile organizational structure offering autonomy and creative freedom.
- Career development opportunities within an established technology organization.
- Exposure to financial technology, market data, and specialized software applications.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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