Job Description

ABOUT THE POSITION & ITS IMPACT

The Client Advocate Supervisor is a leader who helps shape the heart of the client experience at Milestones. In this role, you will oversee and support a team of Client Advocates, ensuring that every client is cared for with compassion, safety, and excellence.

This isn’t just about scheduling shifts or managing workflows — it’s about guiding a team that walks alongside clients during some of the most vulnerable moments of their healing journey. By modeling calm in crisis, fostering dignity in daily routines, and championing trauma-informed care, you will directly influence the quality of care and the environment of safety and hope our clients depend on.

ABOUT THE DAY-TO-DAY IN THIS ROLE:

• Shift: Monday-Friday 3pm-11pm
• Lead and develop the Client Advocate team by providing training, coaching, real-time feedback, and regular performance evaluations that strengthen skills and ensure consistent delivery of client care
• Create and manage staff schedules including shift coverage, on-call calendars, flex requests, and payroll/time clock approvals to maintain seamless operations day and night
• Interview, hire, and onboard new Client Advocates while building a strong culture of professionalism, accountability, and support
• Ensure trauma-informed client care by collaborating closely with Clinical and Operations leadership and modeling best practices for compassionate engagement
• Step in and cover shifts when needed to maintain CARF-accredited staffing levels and to demonstrate frontline leadership in action
• Facilitate psycho-educational groups, 12-Step/recovery meetings, and community gatherings to support clients’ treatment experience and ensure their voices are heard
• Support client engagement and healing experiences by coordinating meaningful touches such as birthday celebrations, holiday events, and community rituals that foster connection
• Monitor and ensure client safety through room checks, roll calls, safety drills, supervision checks, and crisis interventions when necessary
• Partner with nurses and clinicians to handle client intakes, store and distribute medication appropriately, and provide accurate daily updates on client needs and concerns
• Oversee documentation and reporting, ensuring shift logs, client records, and incident reports are accurate, timely, and communicated to the right stakeholders
• Assist with client transportation and supervision, ensuring safe travel for appointments, activities, and community outings
• Model excellent communication and teamwork by maintaining professional, respectful, and clear dialogue across all levels of the organization
• And more…a full job description can be shared during the recruiting process

Due to the nature of this role, this position will be full-time in-person and is located on our campus in Cumberland Furnace, TN.

ABOUT OUR BENEFITS & COMPENSATION PACKAGE:

Onsite Wellness Group offers competitive compensation and benefits including:

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops
• Company Employee Assistance Program
• And more!

ABOUT ONSITE WELLNESS GROUP

Our collective vision is to create an emotionally well world, to reconnect humanity to themselves, to one another and to the world around all of us. Our team members, guides, clinicians and practitioners all work together to serve clients from places near and far all operating under the guidance of our company values, our ANCHOR values. The principes of authenticity, nurturing, courage, humility, openness and resilience steer our decision-making, the norms within our organization and how we gut check our future.

Onsite Wellness Group is a family of brands that provide emotional wellness and hospitality initiatives, in-person and digitally, including Onsite Workshops, Milestones, Onsite Adventures, Onsite Entertainment, The Onsite Foundation, Onsite Digital, Miles Adcox, Human School, Orchard Hill, and The Oaks. The Onsite family of brands provides services to an international client base through the company's transformational emotional wellness experiences that combine some of the country's best therapeutic, wellness, and personal-development minds with its signature healing hospitality. Onsite's mission is to design and deliver transformational experiences that optimize life and build meaning and value into the human experience. Onsite's work has been featured on 20/20, Good Morning America, New York Times, Wall Street Journal, Marie Claire, People, The Doctors, and more.

For more information, we encourage you to visit our website at experienceonsite.com. For more information about Milestones, we encourage you to visit our website at experiencemilestones.com

Requirements

IDEAL EDUCATION & EXPERIENCE FOR THE ROLE:

We welcome candidates of diverse backgrounds and experiences. The strongest candidates will bring:

• 3-5 years of experience supervising or leading a team
• Familiarity with and experience in adult residential treatment settings and/or 12-Step/recovery processes preferred
• Strong conflict resolution and crisis de-escalation skills
• Ability to remain composed and professional under pressure
• Strong organizational and communication skills
• A valid driver’s license