Job Description

Based in our stores, you will craft joy and foster genuine relationships with our clients before, during, and after a sale. You will collaborate with team members to achieve individual, store targets, and objectives. You will also provide your best support in-terms of daily store operations and maintenance.

Commercial Excellence

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Client Relationship and Experience

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

• A natural host: warm, composed under pressure, and fluent in the art of luxury hospitality.

• Cultural fluency across the Singapore markets.

• Fluent in English; additional languages a distinct advantage.

• A role at the heart of one of the world's most iconic luxury Maisons.

• Cross-functional exposure across markets, functions, and the LVMH ecosystem.

• A culture built on thoughtfulness, creativity, and genuine care for people.

• Meaningful opportunities to shape your own career trajectory within Tiffany and LVMH.

To apply: Our HR team will be in touch to share Tiffany's values and culture. Shortlisted candidates will meet with the Store leadership teams.