Job Description

Client Advisor – Rotorua, Full-time, Monday-Friday, 8:30am–5:00pm. This role require flexibility to cover clinics across the region as needed.

Responsibilities for this role include;

• Providing gold standard client care
• Welcome customers with warmth and professionalism
• Manage appointments and front desk duties
• Assist with hearing aid repairs and over-the-counter sales
• Conduct basic hearing screenings
• Travel between clinics as needed
• Comfortable navigating digital tools and adapting to new systems as technology evolves.

(Hearing screening and hearing aid repair experience is not necessary and full training is provided in these areas)

What You’ll Bring:

• Customer service or retail experience
• Friendly, clear communication style
• Strong admin and multitasking skills
• Great phone manner and attention to detail
• Valid driver’s license and access to a vehicle

Why You’ll Love It Here:

• Supportive, values-driven team
• Be a part of a positive workplace culture where your contributions are valued
• Learn new and exciting skills
• Free premium hearing aids (plus family discounts!)
• Discounted Southern Cross health insurance
• Free flu shots & Employee Assistance Program
• Enjoy ongoing training and development to help you succeed
• A day off to celebrate your Birthday!
• At Bay Audiology, we’re passionate about helping people reconnect with the sounds they love. From hearing tests to ongoing care, we’re here every step of the way. You’ll be part of a close-knit team, supporting clients and making a real impact.

If you're organised, people-focused and ready to make a difference. apply via Seek or our Careers page (we are unable to accept applications through our clinics), with your CV and cover letter, telling us why you'd like to join the Bay Audiology team.