Job Description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Overview:

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Key Responsibilities:

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross-selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back-office functions and participate in visual merchandising activities.

Work Schedule:

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills:

• Retail Experience – Previous experience in fashion, jewelry, or lifestyle brands
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales-Driven Mindset – Ability to meet and exceed sales targets.
• Customer-Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.

Hourly Range: $19-$20 CAD

#MM #LI-VD1

Work Authorization:

Applicants must be legally entitled to work in Canada. Successful candidates will be required to provide proof of their legal entitlement to work in Canada prior to the commencement of employment, in accordance with the Immigration and Refugee Protection Act.

Equal Opportunity and Employment Equity:

OTB Group North America is an equal opportunity employer committed to employment equity and building a diverse, inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, a conviction for which a pardon has been granted or a record suspended, or any other ground protected by the Canadian Human Rights Act or applicable provincial or territorial human rights legislation.

We welcome applications from women, Indigenous peoples, persons with disabilities, members of visible minorities, and members of the 2SLGBTQ+ community.

Accommodation:

OTB Group North America is committed to providing an accessible and barrier-free recruitment process. Accommodation is available on request for candidates taking part in any stage of the selection process and throughout employment. If you require accommodation, please contact HR Administration HR_Administration@otb.net and we will work with you to meet your needs.