At Burberry, we believe creativity creates opportunities. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our team members, customers, and communities. This core belief has guided Burberry since its founding in 1856 and remains central to how we operate as a company today. We strive to provide an environment where creative minds with diverse skills and experiences can thrive, contributing to every aspect of our work. As a purposeful, values-driven brand, we are committed to being a positive force in the world by creating the next generation of sustainable luxury for customers, driving industry change, and supporting our communities.
We are hiring a Client Advisor to deliver exceptional customer experiences that embody the Burberry brand. As a key ambassador of Burberry, the role involves building meaningful client relationships, providing expert product guidance, and contributing to the store's success through outstanding service and commercial excellence. This position combines luxury retail expertise with a passion for craftsmanship, customer engagement, and personalised service.
Proven experience delivering exceptional customer service in luxury, premium retail, or client-focused environments.
Fluent in Italian with strong English language skills, able to engage confidently with diverse clients.
Strong communication and relationship-building skills with a customer-first approach.
Passionate about luxury fashion, craftsmanship, and providing personalized experiences.
Comfortable collaborating within a team while taking ownership of individual objectives.
Well organized, adaptable, and effective in fast-paced retail settings.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Born from innovation, Burberry is a global luxury brand with a rich British heritage.
Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today.
Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities.
As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.
To discover more about our brand values, visit Burberryplc.com
