Job Description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

We are hiring a Mandarin Speaking Client Advisor to join our team at Heathrow Terminal 5. As a key ambassador for Burberry, you will create personalised and elevated experiences that build lasting relationships with both new and existing clients. Combining a passion for luxury fashion with commercial awareness, you will inspire confidence in our products, craftsmanship and heritage while contributing to the success of the store. This role is ideal for someone who enjoys connecting with international clients and delivering exceptional service in a dynamic retail environment.

RESPONSIBILITIES

• Deliver a personalised luxury experience that meets the individual needs of every client.
• Build and nurture long-term client relationships to encourage loyalty and repeat business.
• Share expert knowledge of Burberry products, collections and brand heritage to inspire client purchases.
• Provide styling guidance and tailored recommendations that enhance the customer experience.
• Contribute to store performance by achieving individual and team sales objectives.
• Support a collaborative store environment that reflects Burberry’s values and high service standards.

PERSONAL PROFILE

• Fluent in both Mandarin and English, with the ability to communicate confidently with a diverse client base.
• Previous experience in luxury retail, premium retail or a customer-focused environment.
• Strong client engagement skills with a genuine passion for delivering exceptional service.
• Commercially aware, with the ability to identify opportunities and achieve sales goals.
• Knowledge of fashion, styling and luxury products, or a strong interest in developing expertise in these areas.
• Collaborative, adaptable and motivated to contribute positively to a high-performing team.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.