Job Description

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position could be located at the Firm's global operations center in Tampa or in the Dallas office.

General Description:

We are seeking a Client Accounts Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our firm. The right individual for this role will work with Holland & Knight’s Billing Attorneys and assistants, as a liaison with clients, for the purpose of resolving client non-payment issues to improve collection realization. This position requires a seasoned professional with a strong background in client account management, customer service and financial analysis, ideally within the legal or other professional services environment. This role is responsible for demonstrating high levels of customer service to the firm's clients, attorneys, leadership and staff, as well as advocates a culture towards timely billing, collections, and adherence to the terms of engagement.

Key Responsibilities and Essential Job Functions:

• Communicate and interact with attorneys, assistants, and clients.

• Respond to collection related requests quickly, effectively, and accurately.

• Work with peers and management on collection related requests.

• Responsible for an attorney assignment (approximately 75 Billing Attorneys).

• Manage assigned attorneys’ inventory, specifically monitoring and resolving aged invoices, credit balances, and aged unbilled work.

• Handle all aspects of client outreach (via email, phone, and/or mail) to resolve non-payment issues.

• Communicate and report to leadership on delinquent collections and at risk inventory.

• Assist with the training of new team members, as needed.

• Special projects and duties as assigned.

Required Skills:

• High level of organizational skills, with the ability to prioritize tasks, manage multiple assignments simultaneously, and meet deadlines in a fast-paced environment.

• Strong proficiency in using MS Office suite, with advanced skills in Excel for data analysis and reporting.

• Excellent communication skills, both verbal and written, with a track record of effectively communicating with attorneys, clients, and internal stakeholders.

Required Qualifications & Education:

• 2-5 years of work in a professional environment or 1-2 year of work as a Client Accounts Representative.

• Must be self-motivated and possess a high level of professionalism.

• Excellent organizational, problem-solving, and time management skills.

• Excellent communication skills, both oral and written.

• Excellent interpersonal skills and ability to use good judgment.

• Excellent computer skills.

• Proficient knowledge of accounting functions.

• Working knowledge of MS Office.

Preferred Qualifications & Education:

• Bachelor’s degree in Business Administration, Finance, or a related field preferred, or equivalent combination of education and relevant work experience.

Physical Requirements:

• Ability to sit or stand for extended periods of time.

• Moderate or advanced keyboard usage

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.