Client Accounts Manager – where numbers, clients and real responsibility meet
Vets4Pets Fort Kinnaird | Edinburgh
£13.00–£16.00/hr | Full-time | Weekdays
Not your typical accounts role.
If you enjoy working with numbers and people - and take pride in getting things properly sorted - his could be a great fit.
We’re looking for a Client Accounts Manager to take ownership of client accounts, insurance processes and financial communication within our practice.
You’ll be joining a well-established, supportive team where collaboration matters. While this is a back-office, telephony-based role, you’ll be speaking with clients daily -helping resolve account queries, guiding them through insurance processes, and bringing clarity to what can sometimes feel complicated.
What you’ll be doing
What we’re looking for
The environment
We work in a busy veterinary setting where no two days are quite the same.
Clients can sometimes be dealing with stressful situations, so conversations around finances need to be handled with empathy, clarity and reassurance. At times, things can move quickly - but you’ll be supported by a team that works together and has each other’s back.
What success looks like (first 3 - 6 months)
Training & support
Systems
RX Works, insurance portals, credit platforms, Pets at Home systems, Microsoft Teams/Excel
Hours & flexibility
Why this role matters
You’ll play a key part in reducing confusion around veterinary finances, helping clients feel more informed and supported, and enabling the clinical team to focus on patient care.
As the business develops, there will be opportunities to shape and expand this role based on your strengths.
Apply
Send your CV and an accompanying cover letter explaining:
Please send your application to kasia.dowhanreid@vets4pets.com
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.
Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.
Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!
If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/
