Job Description

The Client Accounting Supervisor is primarily responsible for direct leadership of the Client Accounting Specialists including organizing, assisting with, and overseeing their training and development activities. This role also oversees and coordinates various aspects of the client cash flow management function to ensure the process is handled in a timely, efficient, and accurate manner.

Principal Accountabilities

1. Team Leadership

• Responsible for the oversight and day-to-day management of the client cash flow management team and function, ensuring all aspects of the process are handled in a timely, efficient, and error-free manner, in accordance with Branch policies and procedures.
• Manages the team and individual performance and supports/facilitates technical and skills growth and development.
• Acts as the lead on support and service issues, strategy, and approach.
• Sets clear objectives, evaluates progress, and instills a high-performance culture with focus on teamwork, service excellence, and ownership for resolving customer issues.
• Sets up, manages, and improves standards and procedures within the team.
• Encourages open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together.
• Reviews daily priorities and takes appropriate action to ensure results are achieved.
• Leads team in a manner that is consistent with Company’s Management Language, leadership principles, and core values.

2. Operations Management

• Determines and discerns level of urgency for certain priority activities for clients and team members to resolve payment issues in a timely manner (mail delays, shipping requirements, etc.).
• Works as liaison with bank representatives, clients, and advisors to solve client and process issues, finding solutions to meet client’s needs within the Company’s compliance structure.
• Processes new custody accounts, manages bank contacts, and coordinates custody account set up process with internal compliance, client, and external banking representatives.
• Assist with maintenance, diagnostics and research for Cash Flow Management software.

3. Team Membership

In addition to Client Accounting Specialist oversight, this role is actively involved in handling various aspects of the client cash flow management function, including:

• Ensures Client Accounting Specialists are well-equipped to perform their responsibilities in a competent, accurate manner through initial and on-going training activities, procedure refinement, etc.
• Provides second level approval of bill-pay transactions (including check payments, online banking, transfers, deposits). This includes verifying accuracy of coding, amount, all client data, etc.
• Processes and reviews confidential client financial information and performs bookkeeping, record keeping, managing of custody accounts, and bill paying services for individual and small business clients.
• Processes and facilitates the opening and closing of custody accounts and coordinates custody account set up and reporting with internal compliance, client, and external banking representatives.
• Assists with concierge client services requiring research and project coordination as well as one-off projects as needed.
• Assists with client service needs.
• Files expense reports and makes travel arrangements for manager.

4. Approaches work, interactions, and relationships in a manner consistent with the Company’s Core Values.

5. Maintains the highest Compliance standards by adhering to the Company’s Human Resources guidelines, Compliance policies and procedures, professional designation standards, and industry's regulatory standards to mitigate risk to the Company.

Requirements

• Desire to serve clients and co-workers with excellence
• High level of proficiency in Quicken and QuickBooks or other similar software
• Aptitude and passion for learning new things quickly with a strong work ethic
• Proven research, correspondence, and problem-solving skills
• Proactive planning and responsiveness to urgent needs
• Ability to make independent judgments and see the “big picture” surrounding responsibilities and tasks
• Capability to excel in a team environment
• Strong communication skills, both verbal and written
• Strong organization skills and systems acumen
• Strong business mathematical skills and keen attention to detail
• Personal integrity and ability to discreetly handle confidential data
• Adept at prioritization with ability to complete multiple time-sensitive tasks
• Excellent computer skills with strong proficiency in Microsoft Excel and Word
• Ability to work in a fast-paced environment that requires flexibility and responsiveness

Education, Experience & Skills

• Minimum of five to seven (5-7) years’ prior experience in administrative support, customer service, or accounting is required.
• Bachelor's degree in Management, Business, Finance, Accounting, or a related field is strongly preferred.
• Prior experience in a support role in a financial, investment, banking or accounting company is strongly preferred.