Job Description

Lumina Agency INC is a growing, client-focused organization committed to delivering exceptional service and building strong, lasting business relationships. Our team values professionalism, clear communication, collaboration, and continuous development.

We believe great client experiences begin with great people. We provide a supportive, professional environment where motivated individuals can strengthen their skills, take on new responsibilities, and build meaningful career paths as the company continues to grow.

Lumina Agency INC is seeking a motivated and professional Client Account Representative to join our Baton Rouge team.

In this role, you will serve as an important point of contact between the company and its clients, helping ensure accounts receive attentive service, clear communication, and effective support. You will work closely with clients to understand their needs, assist with account-related requests, maintain accurate information, and contribute to long-term client satisfaction.

The ideal candidate is personable, organized, dependable, and comfortable communicating with a variety of people in a professional environment.

Responsibilities

• Build and maintain positive relationships with assigned clients
• Serve as a primary point of contact for client questions and account needs
• Provide professional, timely, and accurate client support
• Assist clients with services, account updates, and general inquiries
• Identify client needs and communicate appropriate solutions
• Maintain accurate and organized client account information
• Follow up with clients to ensure satisfaction and address outstanding needs
• Coordinate with internal teams to help resolve client requests efficiently
• Support client retention by delivering a consistent and positive experience
• Participate in team meetings, training, and professional development activities
• Maintain a strong understanding of company services and client processes
• Contribute to team and company performance goals

Qualifications

• Strong verbal and written communication skills
• Professional and confident interpersonal abilities
• Customer-focused mindset with strong relationship-building skills
• Excellent organization and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making skills
• Comfortable working independently and collaboratively as part of a team
• Detail-oriented with a commitment to accuracy and follow-through
• Positive, adaptable, and motivated to learn
• Basic computer and administrative skills
• Ability to communicate professionally with clients and colleagues

Additional Information

• Competitive salary of $50,000 – $55,000 per year
• Full-time employment
• Career growth and advancement opportunities
• Professional development and ongoing training
• Opportunities to strengthen communication, account management, and client relations skills
• Supportive and collaborative team environment
• Hands-on experience working directly with clients and business accounts
• Opportunities to take on additional responsibilities as you grow within the company
• Performance-focused environment that recognizes initiative and professional development