Job Description

At Lumina Agency INC, we are committed to excellence, efficiency, and teamwork. We take pride in creating a professional and supportive work environment where employees can develop their skills, contribute to meaningful operations, and grow within the organization. We value dedication, reliability, and a strong work ethic, offering opportunities for individuals who are eager to build a rewarding career.

Lumina Agency INC is seeking a professional and detail-oriented Client Account Representative to serve as a primary point of contact for clients and support account management activities. This role involves maintaining strong client relationships, coordinating communications, resolving inquiries, and ensuring clients receive outstanding service throughout their experience.

The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced environment where relationship-building and problem-solving are essential.

Responsibilities

• Build and maintain positive relationships with clients.
• Serve as a primary contact for client inquiries and account-related requests.
• Coordinate with internal teams to ensure client needs are met efficiently.
• Monitor account activity and provide timely updates to clients.
• Identify opportunities to improve client satisfaction and retention.
• Assist with account reviews, reporting, and administrative tasks.
• Resolve concerns professionally and effectively.
• Maintain accurate records and client documentation.
• Support business growth by fostering long-term client partnerships.
• Ensure a high standard of customer service at all times.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Professional and client-focused attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Attention to detail and accuracy.
• Team-oriented mindset with the ability to work independently.
• Adaptability and willingness to learn new processes and systems.
• Proficiency with business technology and office software.
• Commitment to delivering exceptional client experiences.

Additional Information

• Competitive salary ($49,000 – $53,000 annually).
• Professional development and career advancement opportunities.
• Ongoing training and skill-building programs.
• Collaborative and supportive work environment.
• Opportunity to work with a growing and innovative organization.
• Leadership development opportunities.
• Performance-based growth potential.
• Valuable experience in client relations and account management.
• Stable full-time position with long-term career prospects.