Transform lives, every single day
At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.
For more than 160 years, we’ve supported older Australians to live with dignity, independence and purpose. Through Anglicare At Home, we deliver tailored, person‑centred care that enhances wellbeing and supports individuals to remain in their own homes.
We’re now looking for a Client Account Officer to join our team.
Your Opportunity
Full Time – Castle Hill Retirement Village
As a Client Account Officer, you’ll play a key role in supporting home care clients and their families — ensuring services are aligned to their needs, funding is clearly understood, and overall experience is positive and seamless.
This is a relationship‑driven role that combines customer service, service coordination and financial oversight.
In this role, you will:
Act as a key contact for clients and families, providing timely and supportive communication
Build strong relationships to improve engagement and satisfaction
Manage and review client budgets aligned to Home Care Packages and other funding
Respond to financial queries, explaining statements and services clearly
Support debt recovery processes in partnership with Finance
Ensure accurate documentation and compliance with Aged Care standards
Identify at‑risk clients and support retention strategies
Educate clients on services and how to maximise their funding
What You’ll Bring
You’re organised, customer‑focused and confident working with both people and numbers. You’re comfortable explaining financial information and managing multiple client accounts.
You’ll also bring:
Experience in administration, client services or account management
Strong communication skills, with the ability to explain financial details clearly
Experience managing budgets, invoices or financial queries
High attention to detail and strong problem‑solving skills
Confidence using CRM systems (Microsoft Dynamics or similar)
Understanding of Home Care Packages or aged care funding (preferred)
Qualifications in Business, Community Services or Aged Care are desirable but not essential.
Why Anglicare Sydney?
At Anglicare, you’ll find purpose, stability and the opportunity to make a genuine difference.
You’ll enjoy:
Salary packaging to increase your take‑home pay
Ongoing training and development
A supportive, values‑driven team environment
Discounts across 400+ retailers
Employee Assistance Program and Fitness Passport
Are you ready for a career that means more?
Click Apply to submit your application. All applicants will receive a response.
Anglicare Sydney is as wonderfully diverse as the communities we support. We welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all backgrounds, abilities and experiences.
Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any associated fees.
Application Close Date: June 12, 2026
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
