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Expand business footprint with existing clients.
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Align Company short- and long-term strategies with client to maintain and expand revenue.
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Oversee all contract renewals and negotiations
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Present Company solutions based on understanding of client's business issues.
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Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.
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Work with internal teams to structure value proposition to clients.
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Lead negotiations to ensure Company best interests from a business issue and legal perspective.
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Provide leadership and support in crafting client proposals.
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Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
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Meet with sales leadership to craft personal development strategy on a regular basis.
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Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.
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Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.
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Knowledge, understanding, and compliance with company policies and procedures.
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Participation in Company Programs must meet minimum performance standards.
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Accountable for all decisions, actions, and directives with respect to job responsibilities.
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Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.
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Follow up in a timely manner to ensure customer satisfaction.
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Provide feedback to management concerning possible problems or areas of improvement.
- Make recommendations to implement improved processes.
