Brightli

Client Access Representatives - Customer Service (Springfield, Republic, & More)

Brightli  •  United States (Onsite)  •  1 month ago
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Job Description

CLIENT ACCESS REPRESENTATIVE - CUSTOMER SERVICE

Full-Time / Part-Time / PRN / Float shifts (subject to availability)

We are seeking qualified candidates for Client Access Representative positions in a variety of clinics across Southwest Missouri such as:

Springfield, Republic, Nixa, Marshfield, Bolivar, Branson, and more.
(subject to availability)

Clinic location examples include:

  • Psychiatry Clinics

  • Substance Use Disorder Detox Centers

  • Rapid Access Unit / Behavioral Crisis Center

  • Youth Focus Clinic

  • and others (subject to availability)

Are you a people-person with exceptional communication skills and a passion for providing top-notch customer service? Do you have a knack for multitasking and staying organized? Are you looking for a rewarding career in a fast-paced and dynamic environment? If so, we want YOU to join our team as a Client Access Representative at Burrell Behavioral Health!

As the face of our organization, our Client Access Representatives play a vital role in creating a positive first impression for our clients, staff, and leadership team. In this role, you'll be responsible for a variety of receptionist and clerical duties, including scheduling appointments, collecting payments, and maintaining accurate and up-to-date client records. You'll also have the opportunity to work closely with our providers and support teams to ensure that our clients receive the highest level of care.

Key Responsibilities:

  • Provide exceptional customer service to all clients, staff, and leadership team members
  • Represent Burrell Behavioral Health in a professional, collaborative, and respectful manner
  • Schedule and reschedule client appointments as needed
  • Complete client intake paperwork accurately and efficiently
  • Collect client cost shares for appointments
  • Work with providers to manage cancellation lists and reschedules
  • Maintain and update provider cancellation lists
  • Accurately complete daily deposit logs
  • Scan documents into client charts

Qualifications:

  • A high school diploma or equivalent
  • Previous customer service experience (preferred)
  • Proficiency in Microsoft Office Suite
  • Strong computer skills
  • Excellent typing skills
  • Exceptional organizational skills

What we offer:

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

If you're ready to join a dynamic team and make a difference in the lives of others, apply now to become a Client Access Representative at Burrell Behavioral Health!

CLIENT ACCESS REPRESENTATIVECUSTOMER SERVICE

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.

Brightli

About Brightli

Brightli is the one of the largest behavioral health and addiction treatment providers in the U.S. We operate as the parent company of Burrell Behavioral Health, Preferred Family Healthcare, Brightli Foundation, Firefly Supported Living & Employment Services, Southeast Missouri Behavioral Health, Adult & Child Health, Comprehensive Mental Health Serivces, and Places for People (effective 7/1/24). Bringing these organizations together under one parent company is a groundbreaking solution to the healthcare needs of the communities we serve. Working under the parent company model allows us to share resources, increase access to care, and, ultimately, save more lives.

Industry
Healthcare & Social Services
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
Unknown
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