Job Description

Clerk V - Holyoke

260007HA

Description

The Department of Children and Families (DCF) is seeking a mission-driven, dedicated individual to fill the role of Clerk V. The selected candidate will perform clerical support activities primarily for the Area Director and the Area Management Team. Duties and Responsibilities (these duties are a general summary and not all inclusive):Assignments of a confidential nature.Receive and screen telephone calls for the Area Director.Answer and/or refer inquires to appropriate parties for action.Supervision and back-up for assigned support staffEnter data on Family Net.Compose and/or prepare correspondence, reports, and/or memoranda as requested.Coordinate records production for external requests including records production, redacting and printing.Maintain files and records such as correspondence, confidential records, etc. Preferred Qualifications:Demonstrated ability on all office equipment including; PC, photocopier, scanner, fax.Ability to effectively handle complaints presented or referred to the Director.Aptitude to work with culturally diverse populations.Demonstrated ability to maintain a professional demeanor in the public forum.Knowledge to utilize Word, Excel, Access, FamilyNet System and i-FamilyNet.Experience to plan, organize and carry through on office events.Ability to carry out work activities with a minimum of direction.Ability to establish systems to improve overall performance of all clerical functions.Aptitude to organize and improve filing system. TO APPLY:Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days. About the Department of Children and Families:The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by: stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and, 6) committed to continuous learning. For more information about our agency and programs visit: www.mass.gov/dcf Pre-Hire Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori. Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website. ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, experience in office work, of which (B) at least one year must have been in a supervisory or administrative capacity, or (C) and equivalent combination of the required experience and the substitutions below:

Substitutions:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Clerk V

Primary Location

: United States-Massachusetts-Holyoke - 200 Front Street

Job

: Administrative Services

Agency

: Department of Children & Families

Schedule

: Full-time

Shift

: Day

Job Posting

: Nov 5, 2026, 7:40:41 PM

Number of Openings

: 1

Salary (Pay Basis)

: 57,456.62 - 79,461.20 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kendy Derival (Kendy.Derival3@mass.gov) - 8572835867Diversity Officer / ADA Coordinator Phone Number

Bargaining Unit: 01-NAGE - Clerical/Administrative