Job Description

As a central hub in the Metro Vancouver area, the City of New Westminster delivers a broad spectrum of urban services to over 92,000 residents. New Westminster is rich in history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to achieve its strategic vision. We have earned a proud reputation for civic leadership, service delivery, and outstanding employee relations.
We are looking for a proactive, detail-oriented, and customer focused administrative professional to join the Public Works team as a Clerk Typist 2 for a one-year temporary full-time assignment with our Animal Services team.

In this key role, you will provide essential day-to-day administrative and customer support services including:
• Performing complex clerical duties including minute taking, payroll entries, processing applications and dog licenses, maintaining records, and providing customer service.
• Providing assistance to clients at the front counter and over the telephone regarding bylaw regulations, lost and found pets, adoption applications and dog licensing
• Managing and processing service requests and dispatching to field staff, logging information into Tempest and/or Multiple Options
• Responsible for typing, formatting and proofreading various correspondence, agendas, and minutes.
• Submitting, filing, logging and maintaining physical and electronic records/data.
• Preparing mail out using mail merge.
• Updating and maintaining Animal Services content on the City’s website, intranet and social media platforms.
• Processing purchase requisitions, orders and invoices
• Coordinating requests and respond to enquiries from the public.
• Managing and processing internal service requests.
• Inventory supplies and order replacement stock of supplies and equipment.
• Preparing and processing confidential and non-confidential materials including the ongoing maintenance of records.
• Coordinating requests and respond to enquiries from the public.
• Preparing and processing confidential and non-confidential materials including the ongoing maintenance of records.
• Performing other duties as assigned.

If you have the following characteristics and qualifications, we want to hear from you!
• Grade 12 including or supplemented by courses related to office and business administration (preferably taken as a part of a certificate or diploma program) plus sound related experience or equivalent combination of training and experience.
• Experience working in an animal shelter environment is an asset.
• Ability to process confidential matters and materials and to perform duties with tact and diplomacy.
• Ability to provide information and assistance within defined limits, explain processes and procedures.
• Experience with various social media platforms including Facebook and Instagram is considered an asset.
• Superior communication skills, both verbal and written with a working knowledge of business English, composing correspondence and proofreading skills.
• Considerable working knowledge of modern office practices and procedures.
• Ability to deal effectively with the public, employees, developers, and officials, in supplying information and assistance; and to provide exceptional customer service.
• Ability to complete the minute taking process through formatting/completion and distribution.
• Extensive clerical aptitude and the ability to operate a variety of common office equipment and working knowledge of software including Microsoft Office applications including Word, Outlook, and Excel. (Minimum typing speed of 55 wpm).
• Experience with Tempest and Prospero is considered an asset.
• Experience with JD Edwards and KRONOS is considered an asset.
• Fear Free Shelter certification or course content experience is considered an asset
• Ability to perform complex and time sensitive clerical assignments with accuracy.
• Ability to prepare, maintain and control a variety of records, files and related data.
• Ability to compose non-routine correspondence, and prepare reports and related material independently.
• Ability to prepare moderately complex tabulations and computations.
• Ability to work independently and effectively under pressure.
• Ability to pass and maintain a clear Police Information Check with Vulnerable Sector.