Job Description

Be part of a team that values safety, diversity, and excellence

We are one of the largest U.S. railroads transporting the nation’s freight across 28 western states and 3 Canadian provinces. As a member of our team, you will play a role in supporting the movement of essential products and materials that help feed, clothe, supply, and power communities throughout America and the world.

We are committed to a culture where all employees are included, belong, and have equal opportunity to achieve their full potential. Come make a difference with us!

Learn more about BNSF and our Benefits

Job Location: Fort Worth
Other Potential Locations: Fort Worth, TX
Anticipated Start Date: 11/02/2026
Number of Positions: 1
Salary Range: Entry pay rate is approximately $27.49/hr; Full rate is $32.34/hr

Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

The Customer Support Representative (Clerk) position supports rail operations, system fluidity, and customer relations. This department promotes rail services, collaborates on market needs, enhances customer satisfaction, drives revenue growth, and manages customer relationships.

This is a full-time (40 hours per week) position governed by a union agreementOur Customer Support Team is 24-hour a day, 7 days a week operation. Shifts may be unconventional work schedules with consecutive rest days. Assigned shifts may be 12 hours on a 4-day on, 3-day off, 3-day on, 4-day off rotation, or 8 hours on a 5 consecutive day work week. This position may work days, nights, weekends, and/or holidays.

Travel is minimal.

Training for this position is company-paid on-the-job training.

Key responsibilities may include:

Initiating or correcting train and railcar reporting to ensure regulatory compliance, safety, reduced dwell, protect crew starts, and ensure prompt train movement.

Interfacing with Customs and Border Protection, customs brokers, and internal customers to provide clearance of freight and maintain fluidity across international gateways.

Acting as the primary contact point for external customers and collaborating with various BNSF departments to assess, research, and resolve issues.

Effectively responding to questions from employees and customers, identifying and implementing solutions, and interpreting information to apply rules and agreements.

Initiating and processing correspondence via various communication channels as well as maintaining confidential information.

Typing Requirement for this position is a minimum rate of 35 wpm. Candidates must pass a BNSF-arranged typing test.

Providing end-to-end customer web support for BNSF.com applications by managing user access, resolving portal and system issues, maintaining customer records and permissions, supporting new user registrations, and coordinating with technical support teams to escalate and resolve complex issue

Daily work is conducted in an indoor office environment.

Relocation assistance is not available, and there is an 8-month probationary period.

The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position’s duties.  

Basic Qualifications:

• Able to work in the US without company sponsorship now AND in the future.
• I am at least 18 years of age or will be by the anticipated start date listed in the job description.
• High School Diploma or GED.
• Available to work in the geographic area indicated.
• Able to read, write, and communicate (speak, hear, and understand) English.
• Available to work a 40-hour work week, subject to overtime that includes weeknights, weekends, and holidays.
• Able to type, without errors, at the required speed as indicated by the job posting.
• Able to handle multiple projects and duties simultaneously, accurately input data into computer systems, and sit for long periods of time.
• Basic level skills in Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint) and have used them in school and/or at work.

Preferred Qualifications:

• Bachelor's degree in Business, Supply Chain, or related field.
• Ability to read, write, and speak in Spanish.
• 1-year verifiable work experience in Supply Chain or Logistics.
• 1-year verifiable work experience in Customer Service, Sales, or related field.
• Knowledge of Customer Relationship Management software, such as Salesforce.
• Experience working 2nd or 3rd shift on a job in the past 5 years.

Union membershipis with the Transportation Communications Union (TCU), and union dues are required per union agreement.

Here are some of the perks/benefits you can expect as a BNSF employee

At BNSF, you will have access to a comprehensive and competitive benefits package that meets you where you are, a few of those benefits include:

• A range of health care options for you and your dependents including medical, dental, vision, telemedicine, mental health, wellness coaching, 2nd opinion services, and high-quality care network options. You will also have life insurance, provided at no cost to you.
• A Railroad Retirement program and competitive 401(k) plan to help you meet your retirement goals.
• Family benefits including parental and pediatric support, adoption and surrogacy reimbursement, and spending accounts.
• Access to discounts on travel, gym memberships and more!
• Benefits vary by union collective bargaining agreement.
• For more information, visit Benefits

All positions require pre-employment background verification, medical review and pre-employment drug screen. You can find more information by reviewing the Hiring Process Federal authority requires BNSF employees, whose work requires unescorted access to secure areas of port facilities, to obtain a TWIC. More information is available at https://www.tsa.gov/for-industry/twic

BNSF Railway is an Equal Opportunity Employer, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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