Job Description

Clerk IV - (Office Support) Western Mass Area Office - (2600061E)

Description

The Department of Mental Health (DMH) is seeking to fill the position of Clerk IV in its Northampton Area Office.  This is a wonderful opportunity for an applicant who is interested in providing clerical support to the Area Leadership Team. The selected candidate must be flexible and have the ability to prioritize tasks according to workflow and deadlines. Please Note: This position is full-time, 37.5 hours per week. Monday – Friday 9-5 with one potential remote work day per week. Days off are Saturday and Sunday. Duties and Responsibilities (these are a general summary and are not all inclusive): Provide direct clerical support to the Area Leadership Team. Tasks include typing, receiving telephone calls, filing, faxing, photocopying, scheduling meeting rooms, scheduling virtual meetings using technology currently used by the agency and area. Provide support for workshops, conferences, and events, including copying and preparing materials, assembling informational packets, and assisting with room and resource setup.  Provide support to workgroups, task forces, and committees, including preparing, copying, organizing, and distributing meeting materials and performing other related clerical tasks. Completes RL6 triage and data entry for Western Mass DMH Community Programs in accordance with established procedures. Provide clerical support for HR and IT activities associated with the hiring and onboarding of new staff, including preparing, organizing, and processing related documents and materials as directed. Provide regular and as-needed back-up switchboard coverage for the Western Massachusetts Area Office, including receiving and routing incoming calls. Record meeting minutes and distribute completed minutes and related materials to appropriate staff. Maintain the confidentiality of information and records in accordance with HIPAA requirements and applicable confidentiality policies and procedures. Provide clerical support related to the procurement process, including copying, preparing binders and other materials, organizing and maintaining documentation, and performing other related clerical tasks. Provide clerical support for tracking Risk Management activities, including data entry and maintaining applicable records and tracking documents. Provide clerical support for maintaining Area policies and procedures, including updating, formatting, organizing, filing, and maintaining related documents as directed. Provide clerical support to the Program Coordinator II as requested. Other duties as assigned. Required Qualifications: Highly organized; knowledge of the principles and practices of office management. Excellent business writing and editing skills. Knowledge of the methods used in the preparation of spreadsheets, charts, graphs, and tables; experience with using EXCEL and ACCESS programs. Knowledge of the types and uses of general office equipment. Ability to analyze and determine the applicability of data, to draw conclusions, and make appropriate recommendations. Ability to follow oral and written instructions. Ability to prioritize multiple tasks. Ability to assemble items of information in accordance with established procedures. Ability to interact tactfully and professionally with others, both in person, in meetings and on the phone. Ability to exercise discretion in handling confidential information. Preferred Qualifications: Record of demonstrating strong customer service through a positive attitude of approachability, adaptability, problem solving and desire to support staff. Demonstrate ability to multi-task. Excellent interpersonal and communication skills with the aptitude to work independently and collaborate with multiple staff. Team centered cooperative work philosophy, professional demeanor, and approach to work. Given the population served, bilingual or multilingual fluency.

DMH Mission Statement:The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research. Pre-Hire Process:A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/coriEducation, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines,

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800-510-4122, Option 4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) and equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for two years of the required experience.*

• Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Clerk IV

Primary Location

: United States-Massachusetts-Northampton-1 Prince Street

Job

: Administrative Services

Agency

: Department of Mental Health

Schedule

: Full-time

Shift

: Day

Job Posting

: Sep 3, 2026, 5:26:24 PM

Number of Openings

: 1

Salary

: 53,314.56 - 70,699.72 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Christina Hyppolite / christina.r.hyppolite@mass.gov - 8572835830

Bargaining Unit: 01-NAGE - Clerical/Administrative

Confidential: No

Potentially Eligible for a Hybrid Work Schedule: Yes