Job Description

About Bally’s Corporation

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

Front Desk Clerk
The Front Desk Agent is under the direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient and friendly manner. Completes check in and check out for guests. Maintains guest confidentiality of all information. In addition to providing outstanding guest service to internal and external guests.

Responsibilities:

• Build guest and team member positive relations
• Participates and conducts departmental meetings.
• Ensure consistent high-quality service to all our team members and guests.
• Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
• Assigns guest accommodations in accordance with procedures and SOPs. Maintains room availability and reports any issues to supervision.
• Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
• Maintains knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk's daily operation.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Able to articulate amenities menu and process guests' orders and make reservations on behalf of the guest
• Maintains guest folios, ensuring all room charges and credits are recorded in a timely manner.
• Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
• Brings any problems to the attention of the manager or supervisor on duty.
• Performs related duties as assigned.
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
• Appropriately use all related equipment and point of sale systems.
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Perform other duties as assigned or reasonably requested by any member of management.

QUALIFICATIONS

• High school diploma or equivalent required.
• Experience with hotel operating systems preferred.
• Previous experience with computers is preferred
• Hotel Experience preferred

Target Compensation Range:

• $17.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rightsnotice from the Department of Labor.