Job Description

Clerk - Dispatch

Reports to: Executive Director - Maintenance Services
Salary: $40,504-$48,800
Duty Days: 244 Days
PC: 26419
Grade 704
FLSA Status: Non-Exempt

POSITION PURPOSE

Provides clerical support for the entry, processing, and scheduling of work orders; enters and maintains digital records including fiscal information. Supports adherence of work order entry procedures including data-entry, document collection, and scheduling.

ESSENTIAL JOB FUNCTIONS

Work Order Processing Functions

• Answers incoming calls from staff; provides general work order information and status updates, and refers callers as appropriate, to other staff or other District personnel.

• Provides personalized support to District personnel regarding work order submission protocols.

• Assists employees and resolves issues related to work order entry; escalates issues as needed.

• Receives and processes work orders for repair and maintenance of District facilities.

• Schedules and distributes work orders to the appropriate crew members based on craft, priority, assets or other factors as needed.

• Supports crew members in accurate record keeping including scheduling, completion status, tracking of labor, and material use.

• Compiles and generates periodic reports regarding work order activities to support supervisor report requests.

• Compiles, maintains, and stores all physical and computerized reports, records, and other documents in a systematic and confidential manner.

• Operates all office equipment (e.g., computers, printers, copy machines).

• Coordinates with customers to ensure area is accessible for maintenance or repair.

• Dispatches technicians via GPS or provides location updates as needed.

SAFETY

• Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.

• Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.

• Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

SUPERVISORY RESPONSIBILITIES

• None

PERSONAL WORK RELATIONSHIPS

• All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.

• Exhibits high professionalism, standards of conduct, and work ethic.

• Demonstrates high quality customer service; builds rapport/relationship with the consumer.

• Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and performs as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

OTHER DUTIES ASSIGNED

• Performs all job-related duties as assigned and in accordance with Board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.

• Knowledge of records administration and maintenance techniques and procedures.

• Knowledge of using ERP software in a school administration environment.

• Skill at the intermediate level, working with Google Suite and Microsoft Office 365, especially Outlook, PowerPoint, Word, and MS Teams.

• Skill in performing mathematical calculations with accuracy and data entry with minimal errors.

• Skill in actively looking for ways to help people.

• Skill in interpersonal relationships, including using tact, patience, and courtesy.

• Ability to accurately prepare and maintain records, files, and reports.

• Ability to process and handle confidential information with discretion.

• Ability to organize and coordinate work, including maintaining attention to details and quality, and prioritize work while meeting multiple deadlines.

• Ability to use software to create spreadsheets, databases, and do word processing.

• Ability to communicate effectively, both oral and written forms.

• Ability to engage in self-evaluation with regard to performance and professional growth.

• Ability to establish and maintain cooperative working relationships with others contacted in the course of work.

TRAVEL REQUIREMENTS

• Travels to school district buildings and professional meetings as required.

PHYSICAL & MENTAL DEMANDS, WORK HAZARDS

• Tools/Equipment Used: Standard office equipment, including computer and peripherals; standard instructional equipment.

• Posture: Moderate sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.

• Motion: Frequent repetitive hand motions, including keyboarding and use of mouse; occasional reaching; moderate walking.

• Lifting: Occasional light lifting and carrying (less than 15 pounds).

• Environment: Works in an office setting; Work inside and outside (exposure to sun, heat, cold, and inclement weather); exposure to noise; may require occasional irregular and/or prolonged hours.

• Attendance: Regular and punctual attendance at the worksite is required for this position.

• Mental Demands: Maintains emotional control under stress; works with frequent interruptions.

MINIMUM REQUIRED QUALIFICATIONS

• Education: Accredited High School diploma, GED, or Texas Certificate of High School Equivalency.

• Certification/License: None.

• Experience: Required: 3 years' office experience performing detailed work.

• Language: Bilingual (English/Spanish) preferred in some settings.

This document is intended to describe the general nature and level of work being performed by people assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.