CPS Energy

Clerk Customer Svc Ofc

CPS Energy  •  San Antonio, TX (Onsite)  •  10 days ago
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Job Description

We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!

Deadline to apply: July 6, 2026 11:59pm

Pay Grade

07

Provides assistance to CPS Energy call center, walk-in center and outsource partner for Workforce Management and maintain employee information of various system. Support data requests for report updates, answers routine customer inquiries, bill print receipts, and maintains office supplies.

Tasks and Responsibilities

  • Accurately processes customer request for agency assistance, bill reprints, and other routine questions in a timely fashion.
  • Directs customers to appropriate departments for specialized services or CPS Energy website.
  • Accurately processes time off requests and absence reporting.
  • Real-time monitoring of customer queues and team availability.
  • Maintains employee lists in systems for call center, walk-ins, and outsourcer.
  • Data entry for regular budget and Customer Service reports.
  • Maintain Call Duty lists and other ad hoc schedules.
    Provide support to Workforce Management Analysts and Customer Service Admin.
  • Receives and distributes mail.
    Processes customer correspondence via mail or fax.
  • Provide support to other Customer Service Centers as needed.
  • Maintains office forms such as rebated and customer programs.
  • Compiles and reviews all customer program application before mailing to the appropriate department.
  • Updates basic customer information.
  • Contracts appropriate departments for maintenance issues or system issues.
  • Performs other duties assigned.

Minimum Skills

Minimum Knowledge and Abilities

Experience in clerical office environment.
25 wpm typing skills.
Proficient 10 key skills.
Proficient in Microsoft Office package, including word processing, spreadsheets, database, presentation software and electronic mail.
Proficient in a Windows environment.
Ability to maintain confidentiality of customer information and documents.
Ability to work in a fast-paced environment.
Valid Class C Texas Driver’s License.

Preferred Qualifications

  • Bilingual desired

Competencies

Building and Supporting Teams
Demonstrating Initiative
Serving Customers
Delivering High Quality Work
Adapting to Others
Working Safely

Minimum Education

High School Diploma or Equivalent

Required Certifications

Working Environment

Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi- functioning printer and calculator.
Ability to travel to and from meetings, training sessions or other business related events.

Physical Demands

Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.

CPS Energy

About CPS Energy

Established in 1860, CPS Energy is the nation’s largest community-owned provider of electric and natural gas services. We provide safe, reliable, and competitively priced services to more than 950,000 electric and over 389,000 natural gas customers in San Antonio and portions of seven adjoining counties.

Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities while generating $9.6 billion in revenue for the City of San Antonio over the last 80 years. Our Vision 2027 strategic plan is designed to guide CPS Energy through rapid transformational change in our city. As a trusted and reliable community partner, we continuously focus on job creation, economic development, and educational investment.

We are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism, our community engagement efforts, and programs aimed at bringing value and assistance to our customers.

Industry
Energy & Utilities
Company Size
1,001-5,000 employees
Headquarters
San Antonio, Texas
Year Founded
1942
Website
cpsenergy.com
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