Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Position: Customer Service Representative
Hours: Monday - Friday, 8:00 a.m. 5:00 p.m.
Reports to: Call Center Supervisor

The CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to:
• Answering telephones and providing assistance to motorist in a timely, courteous and professional manner.
• Accurately process, document, route, and record mail correspondence
• Handle complaints and investigations
• Process citizen complaints and requests via phone and/or correspondence
• Research and process correspondence
• Adhere to company policies and procedures
• Follow guidelines and procedures as outlined in the procedure manuals
• Other duties and responsibilities as necessary

Requirements/Experience:
• High School diploma or GED

• Excellent verbal and written communications skills
• Outstanding attendance and punctuality
• Good problem solving and analytical skills
• Candidate must have no restrictions for phones or correspondence processing.
• Must be professional and courteous
• Bilingual (Spanish) required for SLA’s ( Service Level Agreement)
• Must be professional and courteous to peers, supervisors and managers
• Must have the ability to communicate effectively with peers and management
• Candidate must be able to multi task
• Candidate must be a team player at all times
• Must have an Excellent attendance record

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.