Job Description

Join Carolina Pines Regional Medical Center, a 116-bed community hospital located in Hartsville, SC, that has been recently honored with ScionHealth’s Platinum Award, eight consecutive “A” safety grades from Leapfrog, Top General Hospital honors from Leapfrog, and recognition as a Great Community Hospital by Becker's Hospital Review. The hospital delivers excellence across the continuum of services, and holds numerous accreditations and certifications in areas that include chest pain, stroke and heart failure, hip and knee replacement, sepsis, and more. Come grow your career at Carolina Pines, where innovation, safety, and community are core to everything we do.

The Admissions Clerk is responsible for performing reception, registration, and clerical duties associated with patient admissions for inpatient, outpatient, and emergency room services. This role involves obtaining accurate demographic, billing, and clinical information, ensuring appropriate documentation, and maintaining communication with internal and external stakeholders to facilitate the admissions process.

Essential Functions

• Perform patient registration for scheduled and unscheduled admissions, outpatient procedures, and ER services.
• Obtain and verify patient demographic, billing, and insurance information, ensuring accuracy and completeness.
• Distribute and explain forms, documents, and educational handouts to patients or their caregivers.
• Coordinate with physician offices, nursing units, and other departments to facilitate the admissions process.
• Verify insurance benefits and obtain pre-certifications/authorizations as required.
• Collect co-pays, deductibles, and other payments, and provide financial counseling referrals when necessary.
• Maintain accurate records of all patient interactions and document actions taken to resolve patient inquiries.
• Participate in call rotations as scheduled to provide coverage for the admissions desk.
• Ensure compliance with hospital policies regarding patient confidentiality and HIPAA regulations.
• Maintain a clean and organized workspace, including sanitizing telephones and workstations.
• Assist with other administrative duties as assigned by the Admissions Supervisor.

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in data entry.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Basic knowledge of insurance verification and billing processes.
• Ability to manage multiple tasks and work under pressure in a high-stress environment.
• Strong organizational and time management skills.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role. (Preferred)

License/Certification

• None

Experience

• Previous experience in a hospital or medical office setting preferred.
• Ability to work effectively under minimal supervision in a fast-paced environment.