Job Description

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Title: Clerk

Location: Virginia Beach, VA

Payrate $16.03 per hour
Schedule: Monday – Friday, 8:00 AM – 5:00 PM

We are seeking a professional and customer-focused Clerk to support the Human Services department in the City of Virginia Beach. This position plays a key role at the front desk and in the customer care communications center, assisting visitors, handling calls, and ensuring excellent service to the public.

Key Responsibilities

• Greet and assist visitors, directing them to the appropriate departments or offices
• Answer and route incoming calls in a professional and timely manner
• Provide accurate information about Human Services programs, locations, and hours of operation
• Follow all front desk security procedures and guidelines
• File, sort, and distribute mail and packages
• Maintain and update resource information and telephone directories
• Explain policies, rules, and regulations to customers and staff
• Operate computer systems for screening and communication purposes
• Resolve complaints by directing individuals to the appropriate program areas
• Maintain a professional demeanor when interacting with upset or irate individuals
• Communicate effectively with staff, clients, and the public both in person and over the phone
• Follow established city telephone standards
• Report any threatening or unsafe situations to appropriate personnel

Qualifications

• Strong customer service and communication skills
• Ability to handle high-volume calls and in-person inquiries
• Professional demeanor and conflict resolution skills
• Basic computer proficiency
• Ability to multitask and remain organized in a fast-paced environment
• Experience in customer service, clerical, or administrative roles preferred

Work Environment

• Office setting within a public-facing Human Services department
• Frequent interaction with the public, including sensitive or high-stress situations

Weekly pay and benefits available!