Job Description

What You'll Do

You will perform a variety of clerical tasks including answering telephones, managing records, processing documents, and maintaining office systems. Responsibilities also include organizing materials, managing calendars, and supporting office operations through filing, inventory, and correspondence. Occasional travel may be required for business purposes.

Essential Functions

• Answer telephones, direct calls, and take messages.
• Communicate with customers, employees, and other individuals to provide information, take orders, and address concerns.
• Compile, copy, sort, and file records of office activities and business transactions.
• Complete and mail bills, contracts, policies, invoices, or checks and process documents.
• Manage calendars, arrange appointments, and maintain filing, inventory, mailing, and database systems.
• Operate office machines such as photocopiers, scanners, and computers; organize materials as needed.
• Review files, records, and other documents to obtain information and respond to requests.
• Other essential duties may be applicable and assigned as necessary.

What Experience and Education You Need

• High school diploma or general education degree (GED) preferred, or minimum 1 year of work experience required.
• Demonstrated experience providing customer service in a professional setting.
• Demonstrated ability to communicate clearly with customers and team members in both written and verbal formats.
• Experience with filing systems, Warehouse Management Systems, Microsoft Office Suite, calculators, desktop computers, and photocopiers.
• Ability to add, subtract, multiply, and divide whole numbers, fractions, and decimals.

What Could Set You Apart

• Ability to work efficiently in a fast-paced, deadline-oriented environment.
• Ability to pay close attention to detail.
• Ability to manage multiple tasks efficiently.
• Ability to collaborate effectively with colleagues and respond appropriately to feedback.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.

• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.

• Requires ability to comprehend and communicate with others, verbally and/or in writing.

• May require travel by automobile and airplane for business.

• May require visits to warehouse operations in temperatures at or below freezing.

• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.

Join the Cold Chain That Feeds the World.

For over 120 years, Americold has connected producers, processors, distributors, and retailers to ensure food stays safe, fresh, and accessible. With 240+ facilities across four continents and 14,000+ team members, we’re a global leader in temperature-controlled logistics. Our mission is to help our customers feed the world – and we’re looking for people who share that purpose. We value customer service, innovation, and inclusion, and we invest in our people’s growth and well-being. If you’re ready to make a meaningful impact in a company that puts people first, Americold is the place for you.