Job Description

Overview

The Adjusting Design & Delivery Clerk performs a variety of clerical and administrative functions and is responsible for providing administrative and operational support to the directorate.

The role makes decisions in accordance with established service standards, procedures, and business rules. The role interacts and responds to customer and business partner enquiries from internal and external stakeholders. The Clerk is also responsible for financial transactions.

Responsibilities

General Administration

• Composes, edits, distributes and files correspondence.
• Maintains paper or electronic filing systems, records or databases.
• Receives, sorts, scans, uploads and/or distributes incoming documents.
• Prepares shipments and coordinates messenger and shipping services.
• Orders and maintains stock and office supplies, including tracking all non-stocks and inventory control forms.
• Operates and maintains standard office equipment.
• Completes a variety of typing assignments with a high degree of speed and accuracy.
• Creates, generates, maintains and distributes reports and spreadsheets.
• Books training rooms for internal and external stakeholders and assists with room requirements.
• Attends meetings and prepares and distributes meeting minutes.
• Processes invoices, payments and financial transactions.

Customer Service

• Provides courteous and professional first point of contact to internal and external customers.
• Responds to customers by telephone and email.
• Contacts customers to obtain or provide information.
• Investigates customer issues and reviews prior handling to confirm compliance with departmental procedures and business rules.

Qualifications

Education:

• High school diploma or equivalent.

Experience:

• Two years of experience in an office environment with one year of customer service experience.

Technical Knowledge and Skills:

• Working knowledge of Microsoft Office.
• Handle multiple tasks and prioritizes assignments to meet deadlines.
• Works independently and under pressure in a fast-paced environment.
• Working knowledge of MPI policies and procedures, as related to products and services.
• Knowledge of the insurance industry and the related regulations and acts is an asset.
• Working knowledge of SharePoint is an asset.
• Working knowledge of CARS program is an asset.
• Working knowledge of Mitchell and Work Centre is an asset.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans
• health spending account
• travel health coverage
• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan
• group, dependent, and optional life insurance coverage
• sick leave to cover short-term disability
• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• vacation entitlement
• maternity, parental and adoptive leaves
• bereavement and family responsibility leaves
• employee and family assistance program
• mental-health programming
• onsite employee gym facility (Cityplace)
• discounted gym memberships
• wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up to date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.