Job Description

*THIS ROLE IS BASED OUT OF OUR MIDTOWN (MANHATTAN) LOCATION*

Health Center Inc. (also known as The New York Hotel Trades Council and Hotel Association of NYC, Inc Employee Benefit Funds) is a NYC based healthcare organization with ambulatory care facilities staffed with a wide range of health professionals to provide extensive medical and diagnostic services. We offer Primary Care, Dental, Radiological, Vision, Mental Health, and other Specialist services within our facilities at no charge to our Union members, removing the financial roadblock that many people face when trying to obtain quality medical care. We are looking for a Clerical Supervisor to help in our mission of providing top notch services to our Union members and lead our Clerical team. It's an exciting opportunity for anyone looking to make an impact for under-represented communities and a stable work schedule (No weekends and no overnights!) Please note we are recruiting for our Midtown (Manhattan) Health Center

Duties and Responsibilities

• Maintain and provide direction to all clerical department staff to ensure policies are followed
• Ensure that staff are educated and responsive to HIPAA, infection control, general safety, and policy + procedures that are necessary to ensure 100% compliance
• Complete monthly documentation and quarterly data submission as assigned and send it for reporting
• Ensure that staff demonstrate proficiency in their responsibilities in clerical duties including registration desk
• Provide training and direction as needed to ensure competency and cross training of skills for coverage in assigned areas
• Participate in assigned and selected organizations-wide initiatives
• Monitor telephone etiquette, customer service, delivery and staff training to maximize appropriate telephonic access to the health cente rand ensure a positive experience
• Review and approve weekly payroll of staff
• Ensure calls are routed appropriately 100% of the time by spot checking
• Review and maintain scheduling templates
• Participate actively as a health center opening/closing manager to monitor patient flow and address any issues that arise in a timely manner

Qualifications and Experience

• Minimum of 2 years of supervisory/leadership experience in a healthcare setting
• Customer Service Oriented
• College Degree preferred
• Excellent Computer Skills (Ideally with exposure to Cerner)
• Good Organization and Communications Skills

Compensation and Benefits

• Medical, Dental, and Vision health benefits at no cost to all benefits-eligible employees and their eligible dependents
• Paid Time Off (Vacation, Personal, Sick days, and Paid Holidays)
• 401(k) Plan with employer contribution
• Life Insurance
• Tuition Reimbursement
• Legal Services Benefit
• Gym Membership Reimbursement Benefit