Works under the general supervision of the manager to perform a variety of entry-level clerical/administrative duties that may require limited independent judgment and skill in processing, communicating, creating, and/or maintaining records, files, and information related to specific departmental functions.

Pay Grade: 41

Salary Commensurate with Experience and Education

Minimum Qualifications

• Two (2) years of experience in appropriate clerical, data processing, or statistical work; and high school diploma or GED; OR

• One (1) year of appropriate clerical, data processing, or statistical work; and one (1) year of college study (30 semester hours or 36 quarters) from an accredited college or university.

• PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.
  

Duties and Responsibilities

• Performs data entry, composes letters, memoranda, and reports for review and signature.

• Files and maintains control records.

• Operates office machines.

• Greets customers and answers questions by telephone or in person concerning departmental policies, procedures, and work functions.

• Collects fees and other required monetary charges related to department specific services and processes.

• Balances cash drawers, calculates and records daily revenues received, and prepares daily reports as required.

• Receives, reviews, and processes records, reports, and other various documents as required for accuracy and/or conformance with established policies and procedures.

• Mails or personally delivers authorized documents or materials as required.

• Obtains data from various sources to prepare and compile standard reports.

• Relieves or assists other clerical employees in assigned work area.

• Performs other related duties as required or directed.

KSAs

• Knowledge of modern office practices, procedures, and equipment; skilled in operating office equipment.

• Knowledge of Business English and math.

• Knowledge of basic cash-handling procedures and recordkeeping practices.

• Ability to communicate with staff and public citizens with courtesy and tact.

• Ability to plan, organize, and maintain an even flow of work.

• Ability to express ideas clearly, concisely, and effectively, verbally and in writing.

• Ability to resolve problematic situations.

• Proficient in Microsoft Word, Excel, and other County software applications.

Special Requirements

• Must be able to travel to and work at multiple locations as needed.

• Must be able to type a minimum of 25 words per minute.

• Will be required to handle and process cash payments.

• Must possess strong customer service and interpersonal communication skills.
  

Disclaimer

This position is subject to a background check for any convictions that have a substantial relationship to potential job duties. Only convictions that are substantially related to potential job duties will be considered and  will not automatically disqualify the candidate.

Shelby County Resident Disclaimer