Job Description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

I. General Job Information

1. Overview
An overview of the work, briefly summarizing the job, the main purpose, the objectives, and the results expected.
Position will provide varied office support, clerical in nature such as fielding and directing incoming calls to the agency’s staff, managing inbound and outbound correspondence, as well as data entry tasks.
2. Knowledge, Skills and Certifications
Specific qualifications needed to perform the job including, necessary licenses, knowledge, skills, education, experience, training, and technical skills.
◦ Knowledge of modern office methods and procedures
◦ Ability to provide professional customer service via phone and in person
◦ Ability to understand and follow basic oral and written instructions.
◦ Ability to perform repetitive keyboarding for prolonged periods of time may be required.
◦ Ability to use applicable computer programs including VOIP.
◦ Ability to review documents and examine for completeness.
◦ Ability to type routine business documents from final draft.
◦ Ability to maintain computerized and/or manual information.
◦ Ability to use alphabetical, numerical, and chronological filing systems.
◦ Ability to effectively give/obtain basic, non-technical information.
◦ Ability to post and transfer numbers from set data.
◦ Ability to prepare worksheets and perform data entry.
◦ Ability to process standard mail transactions.
◦ Ability to gather and compile information.
◦ Ability to monitor and maintain inventory/supplies.
◦ Ability to communicate effectively.
◦ Ability to write clearly and effectively.
◦ Ability to operate modern standard office equipment

3. Duties and Deliverable (Outline of specific job duties)
Specific duties required of the resource, as well as any expected deliverables, including necessary travel expectations.
Ensure that incoming calls to the agency are routed appropriately. Document all phone calls within the Disability Case Processing System.
Manage correspondence by opening, sorting and distributing incoming mail.
Sorting and preparing outgoing mail by using the inserter and postage machines.
Maintain clean lobby and manage visitor log per SSA security policies.
Assist other support staff with data entry, filing, scanning, and sorting various documents both paper and electronic.
Ability to make outgoing phone calls to claimants with basic case status, initiate survey calls per SSA policy, and provide examination reminders.
Inventory management for general office supplies and mail room supplies such as envelopes.
Provide general clerical support to office administration.
All tasks will be done onsite in Winthrop.

4. Schedule
of work schedule, including normal working hours, on-call expectations, allowed time off (which is non-billable), ability to work remote.
Set schedule between 7am and 5pm, 40 hrs per week. No on-call expectations. There is no remote work options available.
5. Other Special Requirements (Malpractice Insurance, etc.)
Successful candidate will be required to undergo a formal tier 2 Social Security Services background check prior to starting work with DDS.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.