Job Description

Clerical Assistant – Inpatient Care Management

Part-time, 3 days per week 8-4:30, weekend and holiday rotation, 48 hours bi-weekly

At Meritus Health, care doesn’t end at discharge—it’s a coordinated journey. As a Clerical Assistant in Inpatient Care Management, you’ll support the team in facilitating safe, timely transitions for hospitalized patients. From scheduling follow-up appointments to arranging transportation and delivering regulatory notices, you’ll play a key role in ensuring continuity of care and compliance with quality standards.

This role is ideal for a detail-oriented professional who thrives in a collaborative environment and values both administrative precision and compassionate patient interaction.

Key Responsibilities

• Perform general office and secretarial duties to support care coordination and discharge planning

• Deliver the Important Message to Medicare beneficiaries and assist with the appeal process when needed

• Schedule post-discharge follow-up appointments to meet quality performance metrics

• Meet with patients to educate them about appointments and identify barriers to attendance

• Arrange patient transportation as indicated

• Assist in the development and implementation of departmental projects and performance improvement initiatives (Katas)

• Maintain accurate documentation and support efficient department operations

• Uphold Meritus Health’s values of excellence, compassion, and collaboration in every interaction

Minimum Qualifications

Education

• High school diploma or equivalent required

• Associate degree preferred

Experience

• Previous clerical experience in a healthcare environment preferred

• Experience with Microsoft Office, fax machines, and electronic medical records preferred

Licensure/Certification

• Not applicable

Knowledge, Skills, and Abilities

• Effective communication and computer skills required

• Basic understanding of medical terminology required

• Knowledge of community resources preferred

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment

• Strong attention to detail and commitment to patient-centered service

Caring for Our Team
We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:

• Health, Dental, and Vision Insurance
  Coverage begins on the first of the month following your hire date
• Life Insurance & Disability Coverage
  Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO)
  A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan
  Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement
  Support for your continued learning and career growth
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay
  Team members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.