Posting number: 00108887
Department: Public Protection Division
Division: Bureau of Consumer Protection Harrisburg
Job classification: Clerical Assistant III
Posting type: Open & Internal
Categories: Clerical & Data Entry, Customer Service, Office and Administrative Support
Section: Bureau of Consumer Protection/Public Protection Division
Class: Clerical Assistant III
Location: Harrisburg
Telework: Telework is not offered for this position.
Position Type: Full-time, Non-civil service, Union
Work Hours: 8:30 – 5:00
Salary Range: Starting salary of $41,506
An employee in this position performs clerical work which requires the utilization of typing skills and the processing of a variety of documents, including, but not limited to, correspondence and similar documents as well as verifying information, performing arithmetic calculations, and assisting the public in completing governmental forms. Work assignments will involve answering calls on a consumer HelpLine and providing secretarial services to multiple individuals as well as data entry and document management through the use of computers and electronic scanning equipment. Work may involve providing training and guidance to new employees and fulfilling a lead worker role for routine clerical operations. Work is subject to periodic changes in operating procedures and requires some adaptability to shifts in work schedule. Employees work with considerable independence within standard operating procedures, however, detailed supervisory guidance and review is received for new or unusual situations and changes in operating procedures and policies.
The Pennsylvania Attorney General is the chief law enforcement officer in the Commonwealth, but the office also does extensive work in consumer protection and provides resources for a variety of issues.
The office maintains the highest standards of ethics to protect life, property, and constitutional and consumer rights, so as to ensure safety and freedom for those living in and visiting the Commonwealth. We collaborate with partner agencies and groups to enforce the law and defend the interests of the Commonwealth and its diverse citizens.
As a workplace, we pride ourselves on providing a fair, diverse and encouraging atmosphere with many avenues for growth and development and offices all over the state. Through our benefits and schedules, we want employees to know that we value their free time so they can come to work excited and motivated to help the public we serve.
Values
Integrity – We conduct ourselves with uncompromised honesty, honor, and ethics.
Human Dignity – We recognize the value, circumstances, and rights of all, including those charged under the law.
Justice – We will be unbiased and impartial in pursuit of accountability for those who breach state and federal laws to harm others.
Professionalism – We are accountable to the constituents we serve, and to each other, to act in the best interests of Pennsylvanians and will always aim for improvement and advancement.
Leadership – We demand ethical leadership from our team members while maintaining relationships with partner organizations who can entrust us to set and achieve a standard of excellence.
