Job Description

Posting number: N-2026-58121

Department: Department of Transportation

Division: TR Mtr Vhcls

Job classification: Clerical Assistant 3

Posting type: NCS External

Categories: Transportation, Customer Service, Office and Administrative Support

Summary

Would you enjoy a career which allows you to help people complete important tasks while keeping detailed records organized and accurate? The Clerical Assistant 3 position with the Pennsylvania Department of Transportation (PennDOT) offers the fulfilling opportunity to build strong customer service and administrative skills. You will work with motor vehicle and driver licensing applications while assisting customers with important transactions. This role helps you grow through daily problem solving and detailed record processing. Apply today to join an agency that values accuracy, professionalism, and public service!

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Examples of duties

This role focuses on reviewing and processing motor vehicle and driver licensing applications while assisting customers in person and by phone. You will manage records, payments, and documentation with accuracy and care. As a Clerical Assistant 3, you will perform the following duties:

• Application Processing: Examine and process motor vehicle and driver licensing applications using computer systems
• Customer Service: Communicate with customers in person or by phone to provide guidance and answer questions
• Payment Handling: Process cash, checks, money orders, and card payments in accordance with guidelines
• Document Verification: Review identity, residency, and ownership documents to ensure authenticity
• Record Updates: Maintain accurate motor vehicle and licensing records and monitor office supplies
• Training Assistance: Support supervisors by helping train new employees and reinforce proper procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours/week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Overtime may be available after training is complete. Mandatory overtime may apply.
• You may be required to work when a full day and/or partial-day office closing is authorized. This may include early dismissals for inclement weather, the day before holidays, and special holiday closings.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.