Job Description

Greenwood Memorial Park & Mortuary in San Diego, CA is a historic and trusted funeral home and cemetery dedicated to serving families with compassion, professionalism, and exceptional care. Our administrative team plays a vital role in ensuring accuracy, efficiency, and seamless coordination across funeral, cemetery, and office operations.

We are seeking a highly organized, detail-driven Clerical & Administrative Specialist II who can balance structured administrative work with warm, empathetic service to families. This position supports both front-office and back-office functions, including contract processing, financial documentation, vendor coordination, and daily office operations.

The ideal candidate thrives in a fast-paced environment, enjoys working with numbers and documentation, and brings a calm, professional presence when interacting with grieving families and internal departments.

Responsibilities

• Accurately post contracts and ensure all required documents, payments, and aftercare tasks are completed.

• Process contract amendments, including pricing adjustments, service changes, and internal updates.

• Issue refunds in accordance with company protocols and documentation standards.

• Prepare and post write-offs following proper approval workflows.

• Maintain complete, compliant digital and physical case files for funeral and cemetery operations.

• Review, code, and submit vendor invoices for timely payment.

• Coordinate with internal departments to resolve discrepancies or missing documentation.

• Assist with credit card reconciliation, including receipt collection and transaction tracking.

• Support internal audits by organizing and providing required documentation.

• Maintain exceptional accuracy in all financial entries to reduce errors and rework.

• Answer and route incoming calls with professionalism, empathy, and clarity.

• Greet and assist families visiting the funeral home or cemetery office; direct them to appropriate staff or provide immediate support.

• Receive payments for services, merchandise, or property; issue receipts and follow cash-handling procedures.

• Provide compassionate, service-oriented support to families during sensitive and emotional moments.

Compensation: $22-25/hr.

Qualifications

• 5+ years of administrative or clerical support experience.

• Strong attention to detail, especially with numerical accuracy and data entry.

• Ability to manage confidential and sensitive information with discretion.

• Comfort working in a funeral/cemetery environment and interacting with grieving families.

• Proficiency with Microsoft Office; experience with HMIS/Archimedes is a plus.

• Excellent communication and interpersonal skills.

• Strong organizational habits and ability to prioritize multiple tasks in a fast-paced setting.

• Valid driver’s license.

• Receptionist or front-desk experience preferred.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.