Job Description

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
The kind of people we look for:
• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

The Legal Counsel & HIPAA Compliance Officer is responsible for overseeing the implementation and maintenance of policies and procedures within ClearWellness, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA), safeguarding patient health information (PHI) by conducting risk assessments, monitoring data access, investigating potential breaches, and educating staff on privacy practices. In addition to overseeing ClearWellness’ HIPAA program, this role will work on a wide range of business legal matters associated with all aspects of health and wellness focused organization including state and federal regulatory issues, contract review and negotiation, BAA review and privacy policies.

What This Role Does:

• Develops, reviews, updates, and communicates HIPAA compliance policies, procedures, and operational standards to ensure alignment with applicable legal and regulatory requirements.
• Conducts regular HIPAA audits, risk assessments and compliance reviews to identify gaps or vulnerabilities and implement corrective actions.
• Implements and oversees appropriate technical, physical, and administrative safeguards to mitigate identified regulatory risks.
• Monitors ongoing compliance activities and supports compliance programs to ensure continued adherence to HIPAA and applicable legal standards.
• Investigates incidents of suspected or reported HIPAA breaches and manages required reporting in accordance with Federal and State Laws and HIPAA guidelines.
• Develops, maintains, and delivers comprehensive HIPAA training programs, including regular updates to ensure staff awareness of regulatory requirements and best practices.
• Reviews and manages contracts with third-party vendors who access PHI to ensure they comply with HIPAA regulations.
• Drafts, reviews, and negotiates contracts and legal documents with third parties, including vendors that access or process PHI.
• Oversees litigation, dispute resolution, and coordination with external counsel and third-party law firms as needed.
• Collaborates with healthcare providers, IT staff, legal counsel, and senior management to address HIPAA concerns and implement compliance strategies.
• Provides strategic and accurate legal advice to executive leadership and various departments to support business objectives.
• Collaborates as needed with ClearCaptions’ Sr. Legal Counsel to ensure overall alignment on high-risk legal matters.
• Advises on and ensures adherence to applicable local, state, and federal regulations affecting the organization
• Manages the Company’s Consumer focused policies and agreements including the Privacy Policy, CCPA, DOPPA and Terms of Use agreements.
• Monitors changes to legislation and regulatory guidance and assesses their impact on organization’s policies and operations of ClearWellness.
• Advises on Medicare and Medicaid DME supplier enrollment, accreditation (ACHC/The Joint Commission), and competitive bidding program requirements under 42 C.F.R. Part 414.
• Interprets and applies CMS Local Coverage Determinations (LCDs) and National Coverage Determinations (NCDs) relevant to PERS and DME product lines.
• Advises on Anti-Kickback Statute (AKS), Stark Law, and False Claims Act (FCA) exposure in referral, marketing, and reimbursement arrangements.
• Support product development and launch teams with regulatory pathway analysis, labeling review, and promotional material approval for new PERS devices.
• Advises on privacy and data security obligations arising from PERS devices and monitoring platforms, including the intersection of PERS data with HIPAA Privacy and Security Rules where PHI is involved.
• Counsels operational teams on liability, informed consent, and disclosure obligations related to PERS program deployment and emergency response protocols.
• Assists in developing internal policies and procedures governing DME/PERS program operations, incident response, and user rights.
• Performs other duties as assigned.

What You Will Bring:

• A Juris Doctor degree is required.
• Bar admission, in good standing, licensed to practice in one or more states.
• A minimum of seven (7) years of combined experience in a law firm and/or as in-house counsel is required.
• Previous Experience as a HIPAA Compliance Officer.
• Deep understanding of HIPAA regulations, including Privacy Rule, Security Rule, and Enforcement Rule.
• Strong analytical and problem-solving skills to identify and address potential compliance risks.
• Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Excellent communication and interpersonal skills to effectively train staff and collaborate with stakeholders.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed, and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).
Preferred:
• Experience implementing a HIPAA compliance program from start to finish.
• Experience with Personal Emergency Response Systems (PERS), including legal oversight of PERS vendor relationships, device data privacy, and regulatory compliance.
• ISO 13485:2016 Medical Devices and 21 CFR 820 experience.
• Experience with telehealth, remote patient monitoring (RPM), or connected medical device platforms.
• Prior in-house healthcare legal or compliance experience at a DME supplier, PERS company, or home health organization.
• General health care related compliance programs.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (40-60%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (95-100%)

Work Environment:

100% Remote with Travel: Work environment is primarily indoors (home office, customer of vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips.

Compensation:
$165,000 to $200,000/yr plus 18% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.