Job Description

We live in a connected world. Whether you are chatting to loved ones overseas, or depending upon connected healthcare devices, reliable connectivity is essential and therefore we provide easy and borderless communication to all people and things. Comfone is a pioneer in global international roaming services, a market in constant technological evolution. We are proud of our contributions in defining the standards and shaping this industry. Over more than 25 years, our roaming services have helped billions of subscribers stay connected when it really matters. We are a Swiss company based in Bern with regional offices covering Europe, Latin America, North America and Asia Pacific. We are an international team with staff from more than 40 different nationalities, speaking more than 32 languages and driven by values of diversity, equity, and inclusion into our daily operations.
To learn more about the company, please check our website www.comfone.com

Clearing Manager (External) - Remote in LATAM (100%)

To start work immediately or at a later date by agreement.

The Clearing Manager ensures accurate, timely roaming settlement and serves as the trusted point of contact for customers and roaming partners. The role combines strong analytical expertise with a customer-centric approach to resolve disputes and maintain transparent communication. By safeguarding the accuracy of financial clearing and fostering reliable customer and partner relationships, the position directly contributes to operational excellence, revenue protection, and long-term business collaboration.

Your responsibilities

• Primary contact for clearing customers and roaming partners
• Maintain customer relationships and ensure timely, high-quality communication
• Resolve inquiries with clear, data-driven explanations
• Monitor accounts and address discrepancies proactively
• Manage disputes using an analysis and solution-focused approach
• Ensure compliance with contracts and settlement timelines
• Drive improvements by identifying issues and proposing solutions

Your profile

Must-have Experience & Expertise

• Minimum 5 years of professional experience in the roaming industry, clearing/settlement area
• Solid understanding of roaming processes, settlement procedures, and inter-operator billing
• Excellent Microsoft Office skills, with advanced proficiency in Excel
• Strong command of English and Spanish, both written and spoken

Nice-to-have Skills

• Experience in accounting or financial reconciliation
• Knowledge of Portuguese languages

Education & Professional Background

• Completed commercial vocational training or similar professional education
• Additional professional or advanced training in finance or telecommunications is an advantage

Personal & Professional Competencies

• Strong communication skills with the ability to coordinate effectively with all stakeholders
• High level of responsibility, accuracy, and reliability
• Resilient and solution-oriented, with the ability to work independently
• Strong commitment and ownership mindset

We offer

• Working in a motivating and international environment
• Access to the industry experts
• Initiation training in HQ, Bern, Switzerland
• Occasional customer visits in the LATAM region
• Opportunities for further training and education related to the role

If you believe your skills and experience could meet the requirements and see yourself as part of the Clearing Service Operations team, send us a motivation letter outlining how you would deliver against the set responsibility requirements.

Comfone
Sarah Seibt, Head of Human Resources
hr@comfone.com
comfone.com