Job Description

• Civilian healthcare administrative support position on Maxwell Air Force Base
• Monday-Friday days

• Clear and Legible Clerk (CLR) in the Referral Management Center
• Customer service
• Referral tracking and appointments
• Reporting activities
• Support the daily functions of specialty care referrals, reviews and coordination, beneficiary counseling, and referral tracking

• 2 years within the past 3 years healthcare administrative experience in either an inpatient or outpatient care setting, highly preferred
• ICD-9 coding, highly preferred
• TRICARE benefits knowledge, highly preferred
• Excellent customer service skills and experience
• HIPAA - working knowledge
• Basic Life Support (BLS)
• High school diploma or GED equivalency
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Excellent communications skills and strong organizational skills
• Computer operations, including operational skills with Microsoft applications (Windows, Word, Excel)
• Personnel shall understand the importance of meeting deadlines
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and excellent customer service skills