ELIS

Cleanroom Account Manager

ELIS  •  £40k/yr  •  United Kingdom of Great Britain and Northern Ireland (Onsite)  •  2 days ago
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Job Description

Cleanroom Account Manager

South

  • Newbury Cleanroom
  • 6/1/2026
  • Full-time
  • Permanent

Introduction

We are looking for a proactive and customer-focused Account Manager to join our Cleanroom division. This is a key role responsible for managing and growing a portfolio of existing customers, delivering exceptional service, and identifying new business opportunities.

You’ll act as the voice of the customer internally, building strong relationships while driving retention, growth, and continuous improvement across your accounts.

Your Tasks

  • Serve as the main point of contact for your customers, ensuring a consistently high level of service
  • Build strong, long-term relationships by understanding customer needs and future requirements
  • Drive customer retention, identify growth opportunities, and support new business development
  • Monitor and report on key performance indicators (KPIs), including retention, sales growth, and customer acquisition
  • Analyse customer data, trends, complaints, and lost business to implement improvements
  • Manage and negotiate customer service agreements and commercial terms, including pricing and renewals
  • Address customer issues such as service concerns and outstanding debt in a professional and solution-focused manner
  • Identify risks and opportunities within accounts and escalate where appropriate
  • Ensure annual growth targets for your portfolio are achieved
  • Your Profile

    Skills & Competencies

    • Strong analytical and organisational skills
    • Excellent communication and relationship-building ability
    • Highly customer-focused with a proactive mindset
    • Ability to influence and collaborate across teams
    • Strong attention to detail with the ability to interpret data and drive improvements
    • IT literate, including Microsoft Office

    Cleanroom / Technical knowledge (desirable)

    • Understanding of cleanroom environments, including ISO standards and contamination control
    • Knowledge of cleanroom products (e.g. garments, gloves, goggles, mops)
    • Awareness of sterilisation processes such as irradiation and autoclaving
    • Familiarity with pharmaceutical or biotech quality standards

    Experience & Qualifications

    • Proven experience in account management, sales, or service management
    • Experience selling technical or service-based solutions with ongoing customer support
    • Strong track record of delivering growth and customer retention
    • Degree-level education or equivalent experience preferred
    • Experience in continuous improvement initiatives is advantageous
    • Driving Licence essential

    We Offer

    • Private Medical
    • Employee Assistance Programme
    • Life Assurance
    • Company Car
    • 33 Days Holiday
    • On-site Parking
    If you’re a driven Account Manager who thrives on building relationships and delivering results, we’d love to hear from you.

    Salary: Circa £40,000.00
    Bonus
    Company Pension
    Private Healthcare
    Company Car
    Life Assurance

    Interested?

    Then apply online! Your contact person:

    Claudia Cronin

    HR & Talent Resourcing Manager

    Tel: +44 (0) 7458 025 332
    ELIS

    About ELIS

    As the leader in circular services at work, Elis ensures its clients achieve optimal hygiene, well-being and protection – everywhere, every day, in a sustainable way.

    We employ 54,000 people locally in 30 countries. We work for public and private organizations of all sizes, in all sectors of activity offering solutions for flat linen, workwear, facility, beverage, pest control, mats, wipers, cleanroom and medical waste.

    Our circular services help clients stay focused on their core business and allow them to reduce their environmental footprint. Our circular services inspire our commitment: they create a bond between us, our clients and our planet and they unite our people around the world.

    Elis is listed on Euronext Paris.

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    Leader des services circulaires au travail, Elis veille à ce que ses clients bénéficient d'une hygiène, d'un bien-être et d'une protection optimale – partout dans le monde, tous les jours et de manière durable.

    Nous employons localement 54 000 collaborateurs dans 29 pays. Nous travaillons pour des organismes publics et privés de toutes tailles, dans tous les secteurs d’activité en leur offrant des solutions en vêtement de travail, linge plat, sanitaires, boisson, prévention nuisibles, tapis, essuyage industriel, salles propres et DASRI.

    Nos services circulaires aident nos clients à concentrer leurs efforts sur leur cœur de métier et leur permettent de réduire leur empreinte environnementale.

    Nos services circulaires inspirent notre engagement : ils créent un lien entre nous, nos clients et notre planète et unissent nos collaborateurs dans le monde entier.

    Elis est côté sur Euronext Paris et fait partie du SBF 120.

    Industry
    Consulting & Advisory
    Company Size
    10,000+ employees
    Headquarters
    Puteaux, FR
    Year Founded
    Unknown
    Website
    elis.com
    Social Media