Job Description

Current Opportunity

Cleaning Services Supervisor

Department

Cleaning Services

Job Classification

Full-Time

Salary Range

$72,000 - 80,000

ABOUT THE MTCC

Located in the heart of downtown Toronto, the Metro Toronto Convention Centre (MTCC) is Canada’s most successful convention and trade show facility. The MTCC welcomes approximately 1 million visitors each year, hosting a variety of events from meetings and conventions to public shows and galas. The Centre is an economic driver, a proud supporter of our community, and a meeting place where meaningful connections are made. Beyond helping planners create successful events, we believe that “Our People are the Centre.” Our talented team is our greatest strength, and we offer a corporate culture that values work-life balance, great benefits, professional development, wellness, and fun.

Want to take a look behind the scenes? Visit our employee Instagram page: @lifeatmtcc

We are currently recruiting for a Cleaning Services Supervisor in our Cleaning Services Department. Reporting to the Cleaning Services Manager, the successful candidate will ensure that the building is maintained to highest standard of cleaning that the MTCC has been recognized for throughout its history. If you have a passion for customer service and enjoy working in a high energy and creative work environment then this position is for you. The successful candidate will have strong work ethic and demonstrated ability to foster an engaging team environment.

Cleaning Services Supervisor plays an integral part to the success of the cleaning services team. Encouraging, coaching and teaching staff to complete the assigned tasks up to the MTCC’s high standard is of the upmost importance to this role’s success.

JOB RESPONSIBILTIES

• Ensure that the building is maintained to highest standard of cleaning
• Ensure that the building is completely clean after each shift including booth and equipment cleaning, bulk trash and tape removal
• Administer and ensure that company policies and procedures are adhered to, including all health and safety and WHMIS legislation
• Administrative duties which including scheduling, timesheets and accident reports
• Supervise to guide and instruct for the purpose of performance and use of equipment and supplies.
• Inspect buildings daily to ensure cleaning is maintained to high standard
• Assisting with department weekly schedule to ensure alignment with the Collective Bargaining Agreement and operational demands
• Training and overlooking job responsibilities of new and existing staff
• Train staff on Health & Safety procedures
• Check Sign In/Out sheets for equipment and ensure accuracy
• Track and complete staff shift sign in sheets and ensure accuracy
• Inspect and record bulk trash amounts for each event for the purpose of billing
• Track supply inventory levels and request additional supplies when needed
• Distribute reminders on show floor to increase sales and promote booth cleaning to clients
• Provide and complete client order forms on the show floor
• In absence of Manager, represent the department

Please note that this position includes rotated shifts, nights, weekends and holidays. On occasion you would be required to fill in for the Cleaning Services Manager.

 JOB SKILLS & QUALIFICATIONS

• Strong working knowledge of power sweepers and scrubbers, plus high-speed floor machines
• 3-5 years of supervisory experience in a cleaning industry
• Previous housekeeping experience preferably within a large facility is required
• Work shifts on a rotational basis
• Solid computer skills are required
• Knowledge of Microsoft Word and Excel
• Fluency in English is essential, French is an asset
• Excellent customer service skills
• Good communication skills

Why Join us?

At Metro Toronto Convention Centre, we believe in investing in our people and creating a supportive, engaging workplace. As part of our team, you’ll be part of a collaborative, people-first culture and enjoy a variety of benefits designed to help you grow, succeed, and feel appreciated:  

• Ongoing Training & Development – Grow your skills and explore new opportunities through learning and cross-training across departments 
• Employee Recognition Platform – Be recognized and appreciated for your contributions by peers and management 
• Volunteer Opportunities – Make an impact in the community through company-supported initiatives 
• Employee Assistance Program (EAP) – Get confidential support for your personal and professional well-being 
• Interactive Workshops – Connect, learn, and stay inspired with practical, engaging sessions 

Interested applicants are asked to submit their application online no later than:

April 17, 2025

Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.