Job Description

Operations Manager

Our client

Is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

THE POSITION

A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business, for ambitious candidates wanting career progression

Purpose:

· Manage the company’s one-off jobs and variable schedules

· Manage the company’s Mobile Teams

· Support the Operations Department and Operations Director.

Key Responsibilities:

Planning and Dispatch

· Producing daily schedules for operatives

· Assist with creation of quotations for services

· Develop / deliver training materials for mobile teams

· Managing an dispatching works to ensure SLA is achieved

· Manage and plan the daily/weekly schedule of mobile teams

· Manage the company’s store room – equipment and supplies

· Manage a team of around 15 mobile team operatives

· Reporting to the Service Support Manager

· Liaising with customers, supervisors and the client directly

· Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilised and SLA's are achieved

Team Management

· Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant

· Training new members of the Helpdesk Team in the use of key business systems as required

Office:

· Greet visitors to the building – receive and manage deliveries

· Manage utility room – run washing machine & dryer daily

· Manage store room – restrict access and always keep tidy

· Prepare site folders and paperwork for new contracts

Clients:

· Respond to all e-mails and calls from clients

· Provide client support as directed by operational directors

· Attend site visits as required

· Assist with site audits when required

Area Supervisors:

· Meet weekly to process paperwork – for billing and payroll

· Carry out weekly checks on company vehicles (including Area Operations Managers)

Reports:

· Liaise daily with operational directors

· Attend management meetings as required



The Person – our minimum skill requirements:

· Excellent telephone manner

· IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer

· Previous cleaning management experience required (3+ years)

· Excellent presentation skills

· Competent levels of planning and organization

· Numeracy and literacy to a good level

· Ability to work to deadlines and prioritize

· Good interpersonal skills

· High levels of attention to detail

· A strong work ethic

· Spanish / Portuguese language skills an advantage

A fantastic salary with great company perks.

£32k - £35k depending on experience