Job Description

AUS Altitude Trampoline Park (ATP)

Cleaning Lead Team Member – Position Description

Altitude Trampoline Park Austell

The Cleaning Lead Team Member is responsible for maintaining the overall cleanliness, sanitation, and appearance of Altitude Trampoline Park Austell. This position leads daily cleaning efforts, ensures cleaning standards are consistently met, and helps create a clean, safe, and welcoming environment for every guest and team member.

The Cleaning Lead serves as a role model by maintaining high cleaning standards, assigning tasks when necessary, performing routine inspections, and supporting park operations. This position requires strong attention to detail, accountability, and the ability to work independently while also leading by example.

KEY RESPONSIBILITIES

?? Facility Cleaning & Sanitation

Maintain cleanliness throughout the entire facility during operating hours and closing shifts.

Complete daily opening, mid-day, and closing cleaning checklists.

Ensure all guest areas, attractions, restrooms, party rooms, café, arcade, lobby, offices, and employee areas remain clean and presentable.

Sweep, mop, vacuum, dust, sanitize, and disinfect all assigned areas according to company standards.

Regularly sanitize high-touch surfaces including tables, chairs, railings, counters, door handles, lockers, and equipment.

Clean and disinfect trampolines, airbags, dodgeballs, foam pits (where applicable), attraction padding, and safety equipment.

Monitor restroom cleanliness throughout the day by restocking paper products, soap, sanitizer, and cleaning supplies as needed.

Remove trash from all areas and replace liners throughout each shift.

Maintain proper organization of janitorial closets and cleaning equipment.

Report maintenance concerns, damaged equipment, or safety hazards immediately to park leadership.

? Quality Control & Inspections

Conduct routine walkthroughs to ensure cleanliness standards are consistently maintained.

Inspect all guest-facing areas before opening, during peak business hours, and prior to closing.

Ensure all cleaning assignments are completed thoroughly and on schedule.

Maintain proper chemical usage and follow all safety procedures for cleaning products.

Ensure compliance with all health, sanitation, and company cleanliness standards.

Assist leadership with deep-cleaning projects and preventive maintenance schedules.

Complete cleaning logs and assigned documentation accurately.

?? Guest Experience & Operational Support

Help create a clean, welcoming, and family-friendly environment.

Greet guests professionally while working throughout the park.

Respond promptly to spills, accidents, and cleaning requests.

Support guest satisfaction by maintaining spotless attractions and common areas.

Assist other departments during slower cleaning periods or high-volume operations.

Support special events, birthday parties, Glow Night, camps, and holiday events by ensuring facilities remain clean throughout operations.

?? Leadership & Team Support

Lead by example through professionalism, accountability, and attention to detail.

Assist in training new cleaning team members on proper procedures and expectations.

Help prioritize cleaning assignments based on business needs.

Communicate supply needs, facility concerns, and operational issues to management.

Promote teamwork by assisting all departments when operationally necessary.

Encourage a positive work environment focused on cleanliness, safety, and guest satisfaction.

?? SCHEDULING & AVAILABILITY

Must be available to work evenings, weekends, and holidays.

Must be available for opening and closing shifts.

Flexible availability during school breaks, summer operations, promotions, and special events preferred.

Must be dependable and able to work extended shifts during peak business periods when needed.

?? CLEANING RESPONSIBILITIES INCLUDE

Daily restroom cleaning and sanitization.

Cleaning party rooms before and after events.

Maintaining café dining areas, counters, beverage stations, and seating.

Sweeping and mopping all guest walkways and floors.

Vacuuming arcade and carpeted areas.

Cleaning glass, windows, mirrors, and entrance doors.

Sanitizing tables, chairs, benches, lockers, and attractions.

Cleaning employee break room and office areas.

Cleaning front lobby and entrance areas.

Completing deep-cleaning assignments as scheduled.

Assisting with seasonal cleaning projects.

Maintaining overall park presentation standards.

SKILLS & QUALIFICATIONS

Previous commercial cleaning, custodial, housekeeping, or janitorial experience preferred.

Leadership or supervisory experience is preferred.

Strong attention to detail and organizational skills.

Ability to work independently with minimal supervision.

Ability to prioritize tasks in a fast-paced environment.

Excellent communication and teamwork skills.

Dependable with strong time-management abilities.

Comfortable working around children and families.

Ability to safely lift up to 50 pounds.

Ability to stand, bend, kneel, sweep, mop, and walk for extended periods.

Knowledge of proper chemical handling and sanitation practices preferred.

WORK SUPERVISION

Reports directly to the General Manager and Assistant General Manager.

Works closely with Team Leads and all park departments.

Receives daily assignments, performance expectations, and operational direction from park leadership.

ADDITIONAL RESPONSIBILITIES

Assist with emergency cleanups and unexpected maintenance needs.

Support all departments when operationally necessary.

Assist during special events, Glow Nights, camps, promotions, and peak operating periods.

Help maintain inventory of cleaning supplies and notify management when supplies need replenishing.

Promote Altitude Austell's standards of cleanliness, safety, professionalism, and guest satisfaction.

Perform additional duties as assigned by park leadership.